Messages posted by Mojo jo jo

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Messages posted by: Mojo jo jo

Forum Index » Profile for Mojo jo jo » Messages posted by Mojo jo jo

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Message

General IT Discussions » Dictionary Problem » Go to message

I am experiencing the same problem, I also have not been able to find any information about the spell checker.

SysAid Installation & Beyond » Can end users view other service requests » Go to message

I need end users to be able to see all service requests logged by their company in a single list.

I know about supervisors but even making all end users supervisors makes two seperate lists, 'My service requests' and 'Supervised users Service Requests'

The helpdesk suppervisors of our clients don't really care whether it was themselves or their staff who logged the request with us, they just want to be able to see and filter all active Service Requests in a single listing (without having to switch between 'my requests' and 'supervised user requests').

Any ideas?

SysAid Installation & Beyond » How can I check a Date field against today's date in Escalation Rules » Go to message

I am configuring escalation rules in SysAid, some of these rules are true escalation, others are 'do not escalate' reminders.

The problem I have is that there doesn't appear to be (or I can't find it) a way to compare a date field with today's date.

For example: 'Follow-up' dates, lets say I want to notify the assigned administrator when a SR's follow-up date is due.

To know if the follow-up date is due I would need to compare it to either Today's Date, If that wasn't possible I was thinking as a work around I could compare

Note: I am aware that I would have to manipulate status to invalidate the rule in the escalation actions. If the user follows up on the SR before the due date they are required to change the 'follow up' date. I am going to use this field more like 'Next Response Due' but I kept the default name here to save confusion.

Forum Index » Profile for Mojo jo jo » Messages posted by Mojo jo jo

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