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Messages posted by: Ricci
Forum Index » Profile for Ricci » Messages posted by Ricci
 
Author Message
End User Portal & Knowledgebase » please help me for design enduser SR » Go to message
HELP! When I try to modify the SR to look something like this:

Text field- Thank you for entering a ticket.
Label- Username: JSMITH
Label- Category: Drop Down
Text field- More Text about what is an urgent ticket

This is how it comes out.

Text field- Thank you for entering a ticket.
Text field- More Text about what is an urgent ticket
Label- Username: JSMITH
Label- Category: Drop Down

The text fields stay together!!!

Is there a way that I can get the text which is describing what the urgency is to be right above the urgency??? Please helP!
Known Issues » Asset Listing » Go to message
Is there any other work around? Since all of our machines are out we would have to run regedit on all of the machines.
Known Issues » Asset Listing » Go to message
I am having this issue I think and I have Sysaid 6. Was it fixed? Do I need to request it. If I try to add a new asset it is updating the same Asset record in SysAid. We use a disk duplicator to configure the machines. HELP!
FAQ » How to - add additional fields to the "submit service request" page » Go to message
HELP!!!

How do I set a default Category and SUB category???

I tried this:

<tr>
<td class="Form_Ctrl_Label"><label>
Category:</label></td>
<td> </td>
$frm.printControl('problem_type',true,true,'Computer Problem') ; $frm.printControl('problem_sub_type',true,true,'General')
</tr>
<tr><td height="10"> </td></tr>

but it didn't work..
End User Portal & Knowledgebase » Windows 7 - Internet Explorer 8 - Windows Authentification » Go to message
Does this work with XP and IE7?
 
Forum Index » Profile for Ricci » Messages posted by Ricci
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