| Author |
Message |
|
|
If anyone else has this problem could you log a call with Sysaid support? They have been checking out my system and although they can see the effect they cannot find the cause. More examples may help.
Thanks.
|
|
|
I spoke to support today. The answer is in some new settings that can be found in Service Desk Settings. There is now two fields callsed New Service Request default urgency and New Service Request default priority. Make sure they are both set to Please Select Priority.
|
|
|
|
I have exactly the same problem. I reported to Sysaid last week but no response. Just like my screen refresh problem. Where have Sysaid support gone since 8.5 went live?
|
|
|
|
I raised this in the Helpdesk forum last week and as a support call. Still no response from Sysaid!
|
|
|
I understand. Your help guide says the following hence my confusion - "You may access the End User Portal from the Mobile App by clicking More --> End User Portal."
Not sure of the point of that.
|
|
|
Downloaded the new phone app for android. It looks good for admins but I have tried to test it logging in as an End User and you get "Login Error - This service is not available for end users".
Any ideas?
|
|
|
Since our On Demand version was upgraded to 8.5.04 yesterday there is an issue with the screen refresh. When moving between any screens you get a sort of flash effect where the header appears and disappears. hard to describe but you'll notice if you have the same issue. Seen this effect on IE 9 and Firefox 9.
The resolution also appears incorrect as windows aren't filling the whole screen.
I've raised this as an SR but has anyone else seen it?
|
|
|
We cannot access our on demand server. The login page times out and has down since around 15:00 BST.
No one answering phone at Sysaid and their Live Chat is down.
Anyone else struggling? 
|
|
|
|
Agreed. Android market is only at v1.1
|
|
|
I am running the Android app on a Samsung Galaxy S with Android 2.2.
The app does not always work when I try to use it. You have to re-launch 3 or 4 times before it opens.
It generates a feedback report which contains various bits of info including:
Report type - Crash
Exception Class name - java.lang.IllegalStateException
Source File - CookieSyncManager.java
There is a stack trace with loads of info about it not being able to start the activity.
If I re-launch several times it will eventually start. The other guys here using the same phone have the same issue. Any ideas?
|
|
|
|
There were problems with the On Demand server last week. We had a similar problem affecting us on Friday which we reported. Sysaid claimed they could not see sign of any problem despite the fact we would not even reach the login screen. Raise it as an SR next time if you want a response from Ilient.
|
|
|
|
Joseph, when you say that the admin could change the assignment by clicking on the blue cogwheel icon on the right of the action items tabs, do you mean anytime the admin wants to change the assigment, they have to edit the field to remove read-only, make their change, then set it back to read-only again?
|
|
|
Thanks Joseph.
Feature request now added-
http://www.ilient.com/Sysforums/posts/list/0/5321.page
|
|
|
I've created a Feature Request for this as it's surely a must have for 7.0.6?
http://www.ilient.com/Sysforums/posts/list/5193.page#22515
|
|
|
David,
You have found the problem I pointed out here some time ago. (see http://www.ilient.com/Sysforums/posts/list/3488.page#16905) I want the notification to work in the same way as an SR. Every time I change the Assigned To on an SR during it's lifetime, that person is notified. I want action items to work the same way however currently the notification only goes out the first time that time it is 'activated'.
Personally I don't think the change managment module has been thought through properly as it needs to be as flexible as the SR system to be of proper practical use and to adhere to ITIL standards.
|
|
|
