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I am having the same issue as well. I have tried all the above suggestions, but when I enter start and stop times, no calculations are taking place. When I enter the duration as in 0:10, and enter a description, nothing gets added. I am on IE 8, Windows 7, SysAid v. 7.0.04 on MS Server 2003 and SQL Express 2005.
I fixed my own problem. I switched to compatibility mode and it seems to be working now.
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I understand the reply, but I cannot figure out how to implement it. Can you provide a more detailed example? I am assuming that this is configured in the Translation File, but I cannot figure out which of the custom field types can be used for currency, nor can I figure out how you chose the currency.
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I would also like this issue resolved. We use outside developers for the support of many of our applications. When one of our endusers requests support for one of these applications, it would be great to simply email the vendor from inside SysAid with all the details, and receive correspondence, solutions, et al. back into SysAid to keep a record of the entire issue. This is a very important part of helpdesk activities.
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I would find this a very useful feature as we have people who rotate through asset administration month by month. When an administrator is deleted, is any information lost about the user and his/her entries or requests?
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I often overlook the obvious, and I hate it when I do that! Thanks a million. That's exactly what I needed.
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I tried this, but it only works for the end user portal. If this were available for the administrators as well, it would satisfy my needs. All of our assets are imported as CIs, plus we have all of the CIs that are not assets, but can have issues. i.e. website is down. The website is not an asset, and it resides on multiple servers.
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An example is what happened just today, a client in a remote location could not connect to our server. It was probably a circuit issue, but it could have been the router, firewall, or the local workstation. It could have been the main firewall rule change. There is no one particular asset that can be assigned, at least not until the problem has been cleared, and in this case the problem cleared itself, so there is no asset to assign the case to. There is a CI however that would be appropriate.
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I would want this for history on the CI. If I apply the SR to WebServer01, I won't see this history anywhere else, and, in my example, there were no problems with any asset, but the system was down for thirty-six hours. History does tend to repeat itself, so one of the first things to do is look at the history of the system. I understand what you are saying about catagories, and that would work, but this would create an aweful lot of catagories.
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Service Requests should be able to reference Systems or CIs as well as assets. A user calls in a SR for a desktop, that's an asset, but recently we had a Denial of Service attack. An entire system was affected. Both of two network load balanced servers were affected, taking down an important website. The SR should be able to reference either the Website or the system of the webiste which also includes the database server, switch and firewall traffic. My options at this time are to reference one of the servers.
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I have computers that have licensed software installed that I must track, but the computers are never connected to a network, and cannot be for security reasons. How can I manually enter an installed license?
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Our "customers" are all law enforcement officers and criminal justice users in our state. Our target uptime is 99.99% including maintenance. To approach this level, we build in redundant servers, firewalls, switching, UPS, etc. Currently, we are achieving 99.97% with a staff of three.
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Same issue with a twist. We don't necessarily solve all our problems, some systems are supported by contractors, of which there are many. I would like to use a Service Request to track the problems, and simply email the SR to the vendor for support. I don't want to have to buy a lot of user licenses just to email a vendor a request for help.
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Is there a release date yet for 6.0.07?
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Is there any way to track the costs of Software and software/client licenses?
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