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The question should be: What do my customers need?
Seems to me that more SysAid customers have in-house versions installed of SysAid (we have SysAid in-house, as well).
The monitoring module is half-baked. We use a different solution for monitoring our servers, and network equipment.
The remote control feature works about half of the time. We use other remote control tools that work consistently.
ITIL module needs more thought. Having to start a service request and link it to a change request is too bureaucratic to me.
If the modules that form the core of SysAid were improved, then we, the customers, would be willing to recommend it to more people.
As it is, SysAid is trying to be too much to everyone at this time.
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Our company uses smartphones a lot.
However, for my personal use I use a simple, little cell phone that is good for calling and adequate for text messages. My phone is not "smart" but it works well for what I need.
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I have been experimenting with the ITIL module. IT's the closest to a new hire workflow that SysAid offers. I really wish that checkboxes could be added to forms. That would be nice.
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I am not sure that the abstract art is that much of a high tech innovation.
The pine tree to me is a rather high tech piece of biology. As far as I know we humans can not replicate all the ingredients for the tree nor the design structure for the tree. Besides, the pine tree looks better.
One more thing... At least people used on-line petitions to voice their concerns. This is a rather modern way of communicating.
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Hello,
The translation file is located iin the customize | translate menu. Click on the translation file, open up the file in a text editor, find the text to modify, save the file, and then upload to sysaid. see screenshot.
Regards,
Paul
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To me conference are too general. Speeches should be short and to the point.
To me the topics that are of most interest are:
Mobile Device Management (BYOD)
Network Security
Cloud vs In House Hosting of Critical Systems
Virtual Networking
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http://www.ilient.com/Sysforums/posts/list/8634.page#35451
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Hello,
I am trying to to get a report that combines the Opened/Closed Requests per Administrator with the Service Quality by Timer reports
I have been working with iReport, SysAid Report Wizard, Blank Templates, etc....
If I can't combine the reports as shown in the screenshot, then is it possible to place the open/closed request per administrator on page 1 of the report and on page 2 place the service quality by timer report?
I would like to have SysAid generate one report and send it via e-mail, rather than have to create two separate reports and e-mailed.
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I have been experimenting with different reports and trying to get the following:
1) Report that contains the amount of open tickets, the amount of closed tickets, and ticket lifespan (MTTR)
2) Report - Tickets opened vs closed and Ticket lifespan (MTTR), along with tickets by department and urgency on one report.
Any ideas?
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This would be really useful....
Is it possible to use iReports for this?
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I am still running version 7.5.
Windows XP license keys appear, but Windows 7 license keys do not appear.
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I created a custom date field.
However, it would be a nice feature if we could just choose a date/time format.
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Please transfer this to the feature request forum.
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I tried to use the monitoring feature for network devices to try to get a ping out of the iPad. However, I had no luck. Our company is starting to purchase more of these and we would like to maintain some sort of visibility with the SysAid Asset Management module. Any news in regards to this 
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We have a couple of computers and the SysAid agent will not install on Mac os x 10.7 (Lion).
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