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René Rijk wrote:Thanks for the reply.
Yeah we allready did that. We're now awaiting untill it is done.
Kind regards,
René 
Hi Rene sorry i did not mean to state the obvious. One of my pet hates is when IT folk talk down to people so hope i did not come across that way
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I was not sure if they were still doing that, Israel did my conversation from free to full at the time he did it over the weekend and it was perfect. Was not sure if they were still doing it but it really did work a treat and well worth the effort.
Actually fell asleep on the couch and was woken up at 5am on a Sunday morning by an email from Israel  one hour latter had all working and went to bed!!
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you know what this is a good idea for a Feature request auto emails once a month of kit X days since new!
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he we use sysadi with iis integration and it works a treat.
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Have to say love Firefox 3 very nice browser and no sysaid does seem to work faster with it
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We use both methods although mostly manual. For area that one of use is specialist in we auto route the calls but that is a small number of rules and everything else is manually. As we have a tiny support team and we find it works best for us.
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Hi
i would suggest the following. This assumes you run you own internal DNS server
Register an cname lookup on one of you domains with your isp to the external address of sysaid EG
helpdesk.mycompany.com
Then in your own internal DNS server point the cname you created to the interal ip. Then change sysaid to look at helpdesk.mycompany.com:port
That way people in you own company will do a lookup from your DNS and resolve internally and external People will resolve externally and then all links will be the same
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This one sounds like windows firewall is on
""UnInstallation failed, reason: Can't connect to remote computer, error: The operation was canceled by the user" "
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See Haim all those calls i have put in are not a waste of time 
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Hi have to agree with Obelix. it is extremely difficult to educate end users. Most of them can just about use the applications they have to use. i know mine feel that it is IT's problem so we have to go down he restrictive line. Also it depends on your number we have over 280 users so education is next to impossible!
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ah well you see we have a very very restrictive group policy i am reasonable confident they can not do harm. They can not ping, change wallpaper, run cmd, in fact see run, it goes on! (hope i don't end up eating my words )
None of my users would try anything or in fact can but i just want to have visibility that means they can see we are working for them.
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Obelix wrote:How long does it take, bro ?
Maybe I'm just impatient *hopefull grin*... SysAid is officially used here a lil over a year. And I am now brainwashing all new recruits the company have by making SysAid sounds like taxes.... ya know... inevitable and guaranteed to screw them if they missed.
Well there is a degree of I really don't have to say a lot as walkerr has really said it all but I like the sound of my ow typing so here we go!!
I have been with my current company 7 years and they had no system at all so step one was email helpdesk@mycompany.com Now this was new to me as I was used to having a system but little steps.
I then built a help desk with Access but we had to cut a past things and of course people did not get a log till we cut and paste. At the time management wanted me to be efficient but refused to buy software. Fast forward to 4 years ago and i found a few free help desk but Sysadi was the only one that really let you function, some of the others limited you to ten calls like that's one hours worth of work!!
So we got free sysadi and it worked a treat at first we continued to let people to email for about 6 months but then we deployed the agent and from that day forward people called helpdesk F11. Of course i then bought sysaid but as we had used it for months successfully no one questioned me buying it as we had fully proved its worth.
It took over a year for the calls to die down and people to get the message but this was only doen by as follows
1. Repeatedly told to log their calls
2. Got to a stage were we would not take calls unless they were 100% urgent
3. We send all new starts an email with details of how to contact helpdesk and the rules for contacting IT, plus other bits a bods.
We have to be absolutely religious about F11 no F11 no help. Even to the stage that if people rang we ask them to quote their number!
it is hard work getting people to log their calls but once you get their it is amazing how much people will stick to it. We have seen calls drop 90% as everyone creates a ticket. This in turn actually means people get dealt with calls quicker then when they were ringing all the time.
All i can say is keep fighting the good cause, don't take phone calls unless urgent, don't let people stop you in corridors and get everyone to log their calls. It will work and your company will gain as service will actually improve
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mind you techguy i like the new icons over the version 3 ones
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bbogataj wrote:
I think best way is trying to educate users about potential risks. It is too big burden for IT to try to eliminate all potential risks.
I am surprised you said that yes it is a nightmare when IT have to control all aspects but it is not just a simple as introducing viruses. People can download entire customer lists, billing history on a USB key and then loose it!!
In general users just don't think about security and confidentiality of information. It is these two issues that are the real worry
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Jonathan wrote:i fully agree that keeping updates and AV up to date will help eliminate the virus/spyware threat
obelix wrote:Like I said before it's a last defense... besides... AV always one step behind the virus no ? Now think about local version of virus (somewhere in timbuktu) what chance you think the AV vendor be ready for it ...
Like i said it will help eliminate Virus/Spyware but you must take a layered approach and relying solely on desktops Anti virus is not he best way to protect the LAN. Hench whilst i love my usb key i fell that the only safe approach we can take is to lock out all usb devices unless authorized by IT
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