Messages posted by Idan

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Messages posted by: Idan

Forum Index » Profile for Idan » Messages posted by Idan

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SysAid Installation & Beyond » Upgraded to our wonderful new version 7 and some of your SR buttons are gray out? » Go to message

Okay John - saw your SR in our queue - thanks.

SysAid Installation & Beyond » Upgraded to our wonderful new version 7 and some of your SR buttons are gray out? » Go to message

Hey John Beaupre - kindly email us to helpdesk@sysaid.com and specify that you guys have cleared the cache/cookies etc already so we can take it from there. If you can profile the issue to specific browsers / versions / SysAid page and letting us know from what version you've upgraded to etc as well. Another possible scenario is that you have some older customized html that is not in line with the later style etc.

Many thanks,
Idan

SysAid Installation & Beyond » Upgraded to our wonderful new version 7 and some of your SR buttons are gray out? » Go to message

Hey -

In case you are upgrading to version 7 and your OK / Add note / Attachment etc buttons are gray out in the SR page please try to clear your history [for FF browser] or Restore to default [with your IE8 browser].

In details:
FireFox - Tools > Clear Recent History
IE8 - Tools > Internet options > Advanced > Reset [at the bottom]

Please update if you see something else or additional to this.

Cheers,
Idan

End User Portal & Knowledgebase » Incident 666 » Go to message

Hi LUiZiNH00,

Its possible to "jump" or skip incidents numbers. It requires to set and run a query and so depends on the database being used.

If you want to know how, please contact us with some details by either mailing to helpdesk@sysaid.com or open a SR in http://helpdesk.ilient.com using your user-name and password as for this forum. Please attach the [default location] C:\Program Files\SysAidServer\root\WEB-INF\conf\serverConf.xml file to your message as well.

Regards,
Idan

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