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We were using WSUS but we switched to Solarwinds Patch Manager. It still uses WSUS but it works along side of it and acts the front end. This way we can patch Windows but also Java, Flash, etc.
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This is related to Active Directory Logon restrictions.
Question:
SysAid will not log in on laptop Answer:
User was locked down to only log into that machine. We had to add logon rights to the SysAid server.
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The app seems a LITTLE faster in v9 but not much. Still pretty much unusable.
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I was made aware of one problem over the weekend. All of our shortcuts point to the SSL port. That is not configured in the tomcat folder provided.
You have to go into the tomcat folder -> conf and edit the server.xml file
This is what my portion looks like:
Then restart SysAid Server.
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I replaced the tomcat folder and updated the wrapper.conf file and it worked just fine for me. I'm already on v9.
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There is another thread about this but you have to uninstall the existing agent and then reinstall.
I only had to do this if I used the Admin Deploy Tool but a scheduled task in SysAid to upgrade the clients started overnight this week and it was able to upgrade all of them just fine.
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Ooh, Ooh, me too! Please support Windows Phone.
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I can confirm that having to uninstall and reinstall fixes this. Hopefully SysAid is paying attention to this thread and will fix it in an upcoming patch.
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I've noticed that we have been getting our incoming emails but not our outgoing emails that notifies the admin that there is something new assigned to them.
I went in and noticed that I had credentials (that were also wrong) in the authentication field, but we don't require SMTP authentication. So I took them out to see if that helps.
Hopefully that will give you something to look at.
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In-House for us.
My biggest concern for the cloud option is that we are a Healthcare organization in the US so HIPAA and HITECH basically are our ruling body. Our Helpdesk does contain PHI (protected health information) so having it out in the cloud under someone's control makes us a little nervous.
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SysAid added this feature in v8.5 I believe. You can add a check-box that will enable this feature. You just need to click the gear button on an existing SR and then add it. The control is called "Disable end user notification".
NOTE: This is a one time thing so if you have subsequent action that you don't to provide notification you will have to re-check the box.
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Set up a VPN with your branches. The downside with just opening up ports is that now you're exposing potentially confidential data to the outside world. No system is completely secure. I work in healthcare and I cringe at just the thought of opening up our server to the outside world.
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Well, on the plus side at least I'm not the only one.  On the down side, that doesn't fix the problem. Hopefully this is in the works for SysAid to fix.
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Has anybody else noticed that the Windows Phone 7 app is REALLY slow? It's borderline awful!
Putting in a new SR definitely crosses the awful line. It takes a good 5 minutes, beginning to end, to put in a quick SR that has been completed.
This is through a WiFi connection too as we don't want an open port to our SysAid server from the internet.
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Was there a new agent to push out or is this server-side only?
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