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Messages posted by: IT Manager
Forum Index » Profile for IT Manager » Messages posted by IT Manager
 
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General IT Discussions » The SysAid IT joke contest Winners! » Go to message
THANKS !

A. I am glad you liked the joke !
B. I Will proudly use the SysAid Laptop bag

General IT Discussions » The monthly IT joke contest!! » Go to message
May the force be with you .......

http://www.youtube.com/watch?v=0Q8DriPCX2o&feature=related



Helpdesk » Auto Logon for end user using hotkeys » Go to message
Try checking out the following setting under Preferences --> End user Portal :
User's asset determined by: ______


Helpdesk » SR ScreenShot field » Go to message
That's an easy one......
Sysaid's agent takes care of that.
deploy an agent to one of your computers and just hit F11
this will launch the end user portal and when you click submit Service Request you will see a screencapture of your current window when the key was hit.

Tick the checkbox and submit the request


That is all - actually this is one of the my favourite features ......



SysAid Installation & Beyond » Asset Naming Fields!!!!!! » Go to message
Here is my undestanding:

When you launch the end user portal from the agent, it triggers the agent to pefrorm an inventory run and report back to sysais server.

Check the actual computer name on the pc.....

Again that is my guess......

SysAid Integration » How to Organize Categories - Question » Go to message
a simple way would be to enter _other or zzz_other
if it orders by alphabet,

Hey ilient - how about adding codes to the categories and allowing us to choose the order by like in the dropdown lists,


Analyzer/Reporting » Tip: How to remove the hotfix/Security Updates from the Asset Changes Reports. » Go to message
I have noticed that SysAid Agents on Vista machines seemed to have stopped reporting the hotfixes which is a good thing for me.
Microsoft removed them from the main add remove program menu in windows to View installed updates - maybe that has somthing to do with it ?

SysAid CSS Forum » A new product launch - SysAid CSS » Go to message
looks great Ilient!
I opened an account and took a tour....
I have some ideas for maybe offering it out for our maintenance department to control there requests.
could work out- I will let you know
Asset Management » SYSAID BETA 5.6 Installed Software » Go to message
same for me.....
Does anyone what is the logic of license and serial extraction is?
SysAid News » SysAid 5.6 Beta Version is Now Available - UPDATED STATUS OF THE BETA - see inside » Go to message
Hi,

Excuse me for the blackout in the past few weeks...... (Personal issues).
anyway, I am back now and i had tome yo try out your new beta.
looks good, i like the dashboard filters! And the quick access too.

So far I didn't run into any issues - I upgraded our production environment last week.

I will kelp you posted if I encounter anything.
Helpdesk » what Custom list to edit for escalation rule » Go to message
How about using user groups?
define your three level groups and make sure your end users are attached to that group.
it exists in the escalation rules

SysAid News » SysAid Introduction Movie - Premiere » Go to message
Cool !

Monitoring » HD Usage monitoring » Go to message
Adam Racer wrote:In a future version of SysAid (perhaps our next one), it will already be possible to monitor individual partitions on one hard drive.


That would be great !

End User Portal & Knowledgebase » Allowing end users to view Activities » Go to message
It works fine for me.......
I am using the lastest version 5.5.06

Asset Management » Deploying » Go to message
I just put together a script and used the GPO to deploy it to all my pc-s...

 
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