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Go to "preference" pick "Helpdesk Settings"
There are lots of options on how you got notified on the "General" Tab.
YESSsss... even with nobody assigned.
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I think this poll indicates SysAid's days of being a multiplatform product is numbered.
*sigh*
May the source be with you...
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Haim wrote:
One thing I can suggest you to do is to deploy the SysAid agent with mirror driver.
This usually increase the performance, even in vista.
In English please...
*wrinkles on forehead*
But I've got another problem with this feature... I already got stuff installed and set specifically to kill anything "remote" anywhere in my network before I know SysAid.
So ummm... well...
*sigh*
I'm working on this....
with my shrink.
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*widened eyes*
You guided me through phone and coldly ask me to upgrade my firefox !
I hate firefox 2. It's fat. And sluggish... argh !
Might be a good idea to have a record what version of which browser is known to play along with sysaid.
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Here's a suggestion...
I WANT ALL ILLIENT SUPPORT TEAM FACES ON THEIR OWN AVATAR !
What's this logo am staring at ?!?!?!
*wicked wicked smile*
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techguy wrote:
Obelix wrote:Wo.. wo.. wooo.... I totaly agree messages SHOULDN'T be in the user portal.
User go to the portal when they got problem... last thing they need is bunch of messages that he/she might not understand at all !
What SHOULD appear is the activities. So user know what have been done, when, by who and what's the last status.
I would disagree what I need is the history of what responses they have given me and what I said in reply, because sometimes it is months before a bug fix gets worked on, and I would have to go and find all the relevant emails to remember where we left it. But yes activities is important, so the user knows their request is being looked at.
Weird... always thought activities are the realization of what they talking through messages.
If the activities are stucked getting all your messages back won't help... you go directly asking "Anybody home ????"
Cause no matter what've been discussed the activity list is the reality.
*long pause*
That is assuming the support team are diligently recording what they do...
*turning to the support team*
You do right ?
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I think the certification thing is wrong. Unless it is aimed to Ilient support team.
Instead of providing the users, which you brag so much being all over the globe, a training program ; I think more effort should be put on the help file included in the product. I believe it hasn't change since the death of blue SysAid.
Most of the implementation will tightly be aligned to local policy anyway...
OOoo... knowledge base on user portal is an alternative where you should put your bet on.
A webinar/webcast would be more alluring...
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Ok.. I got the idea of the whole change management thing.
But I still don't see how it works in SysAid.
Will it be just an information store to be reference... or it actually integrates as the asset appear on the helpdesk.
So say I have define asset A effect report B.
When the owner of asset A send service on helpdesk will SysAid automagically alert me... this is not regular asset... this one is special and you got problem regarding report B.
Is that how it works ?
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This also works for linux client ?
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What I use is not up there !
*tripping kinda whine*
The manager portal is practically my wallpaper....
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Don't forget to put HTML linebreak tags where necessary or your notification will look like a very neat spam...
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Yes I like my job cause I got to use SysAid everyday.
It's like a dream come true....
I love SysAid... Can't get it out of my mind.
It means everything to me...
Ya know... the features... the support... t-shirts... *hint hint hint*
*ass-kissing grin*
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I say lose the make up !
Who needs icons and colour gradation ? Simple button and meaningful word on it would be enough...
I demand a third option on the poll - Kill the icons.
Bring back the blue SysAid !!!!!!!!!!!
*No-Nuke kinda yell*
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Ummm....
Who should I screw to get a drink here ?
Mua ha ha ha hah ah a hah ahahahahahahahahahahaaaaaaaaaaaaaaa
Cool place... cool place...
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Wo.. wo.. wooo.... I totaly agree messages SHOULDN'T be in the user portal.
User go to the portal when they got problem... last thing they need is bunch of messages that he/she might not understand at all !
What SHOULD appear is the activities. So user know what have been done, when, by who and what's the last status.
Couldn't careless about who close the job...
BUT
Why not implement the satisfaction form built in ? I use it in my site and it's a lot of fun, especially when you custom the respond.
*giggles*
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