| Author |
Message |
|
|
Sorry I haven't come back to this in a while...my projects were re-prioritized...not like that happens to any of you out there right?
I've been successful in getting two fields on the Submit Service Request Page. However, there are issues with each field that I need to work out before rolling this out.
I've added a "Request by Date" field for the user to tell us when they want the request completed by. I have this issue:
- If left blank, a pop-up message is telling user to fill in the 'sr.cust_date1' field rather than the 'request by date' field. Needless to say, it will prove confusing to end users.
Can I correct this? I've updated the translate file as the name of the field on the submit page reads "Request by Date".
I've also added a field "Request User" so users can submit SR's on behalf of someone else. Most of the time the "Request User" will be the same as "Submit User". I'm having these issues with this field:
- I'd like for the field to default to the user submitting the request, or "Submit User". This will by far be the most prevalent user for whom the requests will be for. We want them to be able to change it however, in case they are submitting the request on behalf of someone else.
- Once the user fills in the field, there are controls visible that I don't want them to be able to use. These controls are 'Show Details', Send Message' and 'Chat with user'.
Can I set a default value and can I get rid of the other controls/buttons that accompany the "Request User" field?
I'm using version 6.5.05
I thank you for any help you can lend.
Scott
|
|
|
|
Myself and a part time admin support 239 users (thank you sysaid for that number) at 8 sites covering 5 counties in southeast Michigan USA and just as many computers plus network hardware, servers, phones etc. There are 5 other I.T. staff, but they are not helpdesk oriented staff. Director, DB Admin, etc. But they do help out when needed.
|
|
|
That was it...Thanks!
Can I remove the "Show Details", "Send Message" and "Chat with User" controls/links from the end user portal?
Not exactly links I want end users having access to.
|
|
|
I'm just venturing a guess here but...
Did you enter your domain administrator credentials in SysAid for something such as LDAP integration?
This is why you create a user account with only the permissions required to make LDAP queries (read-only) and use that account in SysAid and not your domain Admin account.
I rarely, and I mean rarely, use my domain admin account for anything. Promoting Domain Controllers, Changing FSMO roles, etc.
Using it to grant software access to our AD is against our security policy.
Again, just a guess here.
|
|
|
I am trying to add 'request user' to the submit service request page in the end user portal. We have individuals submit SR's on behalf of others.
I followed the directions listed in this thread:
http://www.ilient.com/Sysforums/posts/list/251.page
but I am only seeing the label and not the actual data control after I update the html files location and reload the templates. See attached jpg to see what I'm getting.
I added the following to the html file listed in the subject of this thread.
<tr>
<td class="Form_Ctrl_Label"><label>
$resource.getString('sr.request.user'):</label></td>
<td> </td>
$frm.printControl('sr.request.user', true, true, '')
</tr>
<tr><td height="10"> </td></tr>
What am I missing or have wrong? I thought I had it right. (I know, I know...famous last words!)
Thanks,
Scott
|
|
|
Check out Apple's newest...
http://www.theonion.com/content/video/apple_introduces_revolutionary
|
|
|
SysAid#1,
Thanks for the reply. It turned out IMAP was not enabled on my exchange server. Once I enabled the IMAP service and then the IMAP virtual server in the exchange system manager, sysaid picked up the e-mails right away.
No offense taken at the questions you asked. I figured I was missing something simple, and I was. I thought IMAP was enabled by default in exchange.
Also, it's good to know that I can set up multiple e-mail addresses and assign different categories based on e-mail used. Not sure I'll use it, but I know it's there in case I need it.
Thanks for the help!
Scott
|
|
|
Hello All,
I'm setting up SysAid E-mail Integration and sysaid doesn't seem to see incoming mail. I've set up the Exchange E-mail account "sysaid@mycompany.com" and entered all the parameters in Preferences - Integration - Email. End users receive e-mails when the SR changes, but if they send an e-mail to "sysaid@mycompany.com" nothing happens in sysaid. No new request is made for new e-mails and SR's are not updated when replies are sent. I must be missing something, just can't figure out what. I checked the forums and guides and it seems I've done everything necessary. What am I missing? I've restarted the sysaid server after I entered all the details too. The e-mails are getting to the address, I've verified that as well.
Thanks,
Scott
|
|
|
