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Tex,
I understand that there are two different knowledge bases, but the problem is that when an end user loads the knowledge base, the page is blank. There is nothing there, just a blank white page.
Has anyone had this problem?
Any help would be very welcome.
Mike
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Hello,
When an administrator accesses the knowledge base, the page loads and works fine. But when an end user opens the page, the page is blank and nothing loads. Does anyone know how to fix this?
Mike
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We only have 15 open tickets right now. We've only just started using it with a small group of people. The next push is to expand to the other division and that's where the problems are coming int at.
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Hello,
We are in the process of rolling out SysAid to another division that is using a different AD server than the one we are currently using. We have successfully added the secondary LDAP server and we understand that users will now have to type their domain\username to login, but after we added the new LDAP server, our current users have two listings one as their domain\username and the other as just their username. I thought I read somewhere that we can change the database to point all old tickets at these new domain\username accounts that belonged to the old accounts, but I can't find that topic anymore. Does anyone know how to do this?
Also is there anyway we can use SSO to sign users in? I've used it in the past, but that was with just one LDAP server. It would make things a lot easier if we could get SSO working so users don't have to remember the domain\username for signing in.
Thanks,
Mike
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We don't really want to use escalation. My boss is worried about throwing off metrics. Scheduled reports sound like they would fit what he wants, but the problem is right now we can't schedule reports for some reason. We have the full version, but for some reason the schedule reports check box is grayed out and we can't select it. Do you know of any setting we might have missed to enable them?
Thanks,
Mike
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Hello,
We have an administrator here that wants to setup an alert to send him an email about tickets with these qualifications:
• Daily Email with MY requests due TODAY
• Daily Email with MY requests due TOMORROW
• Weekly (Monday) Email with MY requests due THIS WEEK
We thought at first that we should use escalation rules for this, but it doesn't seem right and were wondering if there was a better way of setting up some kind of email alert.
Thanks for any help,
Mike
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