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Send e-mail notification when posts get answered:
An e-mail is sent when someone replies to a message you have posted. This option may be changed when writing the message
Send notification for all new messages:
Keep sending notifications even if the other messages weren't read yet. Include the message contents within the notification email:
Send e-mail when a private message is sent:
None of these facilities seem to be working at the moment, nor does it tell you anywhere when you go in to the forums that you have a private message waiting.
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Welcome to the forum AVI, 
select an old service request and there is now an icon that looks like 1 peice of paper on top of another - see the attachment below. Click on that and it will duplicate your service request.
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Zitech wrote:Thank you for such a quick reply.
Derek
My Pleasure. 
Welcome to the sysaid community!
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just go to section 8.1.3 tags of the sysaid user guide here:-
http://www.ilient.com/down/SysaidUserManual.pdf
it lists all the available tags.
${ActionNotification} Message to administrator, sensitive to action taken. For example, "You have been assigned to Service Request #100"
${StatusNotification} Message to submitter, sensitive to status/"assign to" change. For example: "Service Request #100 has been closed."
${Title} The title of the service request
${ModifyUser} The user who modified the service request
${Account} The account the service request exists in
${Computer} The computer the service request applies to
${Category} The category of the service request
${SubCategory} The subcategory of the service request
${AssignedTo} The administrator the service request is assigned to
${CloseTime} The time the service request was closed
${Description} The description of the Service Request
${DueDate} The date the service request is due
${ID} The ID number of the service request
${SubmitTime} The time the service request was submitted
${Notes} The notes written in a service request
${Priority} The priority of the service request
${Urgency} The urgency of the service request
${Status} The status of the service request
${RequestUser} The user who requested the service request
${Resolution} The resolution of a service request
${Solution} The solution of a service request
${SubmitUser} The user who submitted the service request
${ModifyTime} The time the service request was modified
${Location} The location the service request applies to
hope that helps you! and welcome to the sysaid community.
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Private messaging is broken in the forum.
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Follow this link http://www.ilient.com/patches.htm
and away you go!
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if you have enabled html based email just put in
<a href="http://YOURSERVERNAME:8080/SREdit.jsp?id={$ID}">click here to go to the request</a>
Haven't tried it but it should work.
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yes, nice tip, I never thought of taking it to this level, but I will do now!
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any joy in getting this turned on yet?
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Haim wrote:Regarding the "Not closed" status, a status for this will be added.
Haim I know you are a busy man, are you going to add this today? Please ....
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Vista - you must be joking! what business benefit does it deliver when XP functions perfectly well?
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what has happened to the sysaid blog? nothing since april!
is it going to continue or is the community going to replace it?
if it is going to continue how about adding it to the home page here?
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I have several service requests that have a status of "pending bug fix", could you show all the requests for everyone in your support helpdesk database that have this status and then we could vote on which ones affect us the most. Like the feature request forum.
This would also stop you getting lots of duplicate calls to your helpdesk with people asking the same thing when it is a known bug.
Or failing that just give us a known issues list somewhere on here so that we can view them!
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Techguy creeps even further  in the hope that he will get made moderator & receive a sysaid mug (got the T-shirt - need a mug next).
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Haim wrote:Hey Techguy,
Actually, your suggestion is a part of our original concept of the SysAid community.
We started with only one SysAid forum to get the community going.
As it will be come more active, more forums will be introduced.
But by then it would be a mammoth task to move all the past discussions in to the right groups, can't we have this now please?
Also in addition can we have a forum to share email notification templates? I am sure there are some great html designed emails out there!
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