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hello motc7,
Can you please add screenshot of this issue.
Is he showing in your Queue like an open chat?
Try to release and then accept him and see if it closes.
Check in Preferences > Chat Settings what is the Idle Time.
Best regards,
Itay
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Hello rodrigo_correa,
Welcome to the SysAid Community.
Yes it is available in the free version.
Guys
Please search for "Encuesta" in the list and let us know if it this is the field that you need.
Best regards,
Itay
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Hello EnvisagePaul,
Changing the close time to a previous time is possible but it required you to run a query on your database and we do not recommend this option in order to do not damage the database.
If you want to know how to perform this change please send us email to helpdesk@sysaid.com.
Also if you would like we can add this to the feature request wish list.
Best regards,
Itay
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hello David,
The situation you have described was verified as a known issue in our current version. Our Research and Development team is working on fixing this issue. When we'll release a new version including a fix to this issue, you will be notified.
Best Regards,
Itay
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Hey LUiZiNH00,
Currently, SysAid doesn't support such feature. However, you can open move this issue to the Feature Request forum.
Best regards,
Itay
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hey RedSarg99,
Please send us email to helpdesk@sysaid.com so we can solve your issue.
Regards,
Itay
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Hey SLR,
We are aware of this issue.
In order to add attachment to the RFC after it is closed you can use the attachment field in the General Details tab.
We saw that you opened a SR about this issue and we will take care of it.
Regards,
Itay
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Hey motc7,
I can see that SysAid#1 already answered your question.
Regarding your question on the automatic text, Please go to Preferences > Chat Settings > click on the queue you want to add the text to > click on Queue Automatic texts tab > click on the New icon > add the text > click add.
Thank's SysAid#1
Best regard,
Itay
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Hey Confi,
1. What exactly are you looking for, what kind of integration?
In SysAid we use CSV file to import and export data to other software's. It's a global standard so you can easily integrate it with other software.
2. You can read about the Database structure and more on our guides here:
http://www.ilient.com/contact_support.htm
Database guide is #9
Best regrades,
Itay
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scottbob09,
Thanks for the info.
I believe it will help others.
Itay
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thinksecurity,
Please open a service request by sending email to helpdesk@sysaid.com adding a short description and the ...\SysAidServer\root\WEB-INF\logs folder as a zip file.
Regards,
Itay
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thinksecurity,
In order to resolve your issue please delete this users Preferences > User Management > End User Manager Tab and then click on refresh user list from LDAP in order to recreate them.
Regards.
Itay
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Hiba,
Please let me know on your progress.
Regards,
Itay
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Rob_O,
Please delete the problematic users (or all users) and then refresh the list from LDAP.
Regards,
Itay
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Mit08,
All the suggestion here are grate.
At the moment SysAid doesn't allow you to filter by email address.
Why don't you filter this email in your exchange server?
It will block the email from reaching your SysAid Server and open any SR.
Regards,
Itay
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