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I am glad to hear the you mange to solve this one using our customer relations chat 
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I can also suggest a workaround for your case, and the tip will be to right click on the shortcut then put the mouse on the shortcut field and press Crtl+F11 for example.
This should make the agent work using the alternative combination on keys.
Let me know if this solution work for you.
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Let me know then what is your current mail address and what will be your new email address and I will make sure to attach it to your community account.
I will look forward to your response.
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Visit the following guide to learn how to customize the chat queues:
http://testaccount2.sysaidchat.com/help/index.jsp?helpPageName=ChatAdministratorConsole.htm&sysaidEdition=2&cssEnabled=true
Look under the Preferences > Chat Queues
Let me know if this information assist you.
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In SysAid, you can only sync the calendar per admin however let me know if you'd like me to suggest this a feature request ?
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Let me know what is your current version to further assist you with this issue.
Also provide screenshot of Customize > List and select the Priority in the drop down.
I will look forward to your response.
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Thank you very much for updating that the issue resolved after all and this issue is not regarding the upgrade to 8.1.
Best regards,
Erez Shindelman
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SSO should not break the communication with your mobiles. While login with SysAid App you will need to enter credentials and it should behave the same way.
Let me know about your process.
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In this case login once again with SysAid main admin account then go to Preferences > User Management > End User Manager tab then click on the Toggle all and Delete all.
Then go to the Preferences > Integration > LDAP page and run the wizard once again when done go to back to the Admin Manager tab and click on the Refresh Users From LDAP what for all the users to appear in the list and then you should be able to loign with with with them.
Note that the new imported user accounts will be added a End Users and to make them Admins, go to the Admin Manager tab and click on Turn End User to admin button to make them admins.
If if this don't help to further assist you please send email to helpdesk@sysaid.com.
Let me know if this information was helpful
Best regards
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I created a feature request post from your request to vote go to:
http://www.ilient.com/Sysforums/posts/list/0/7234.page
Best regards
Erez Shindelman
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In this case please try to reset all your reports to default,
In order to address this issue, can you please try the following:
1. Stop the SysAid Server service.
2. Move the reports_ACCOUNT.xml file located at ...\SysAidServer\root\WEB-INF\conf to an external location (outside of the SysAidServer folder).
3. Restart the SysAid Server service and generate that report once again.
If this issue not resolve yet please send an email to helpdesk@sysaid.com
I will look forward to your response.
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If you are receiving the the error message that you don't have permission to perform this operation while navigation to Assets Management > Assets Search in Sysaid version 8 it's because the search asset menu was remove in version 8 and the only reason that they still see it in the left menu of the Asset Management is the fact that their left menus did updated and their SysAid still holding old html files.
Please note that in the SysAid version 8 we have decided to replace the Search Asset menu we move all the search capabilities to the Asset Management > List page.
To fix this issue, you need to clear out these files by login to your SysAid and change the URL to say http://server-name:8080/CustomizeAppearance.jsp
The HTML Files Location field should point to a directory on your SysAid server. Go to that directory and delete any *Menu.html file and any LeftMenu*.html file. After clearing these files, click Reload Templates in the Appearance customization page.
Let me know if you need if you have any questions about this.
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Thank you for making everything clear now.
Regarding to the number to the Tasks, as this is an automatic number, there there is now way in SysAid to change it however it shouldn't affect you project time line as it will be affected from the start and end time of the tasks itself.
Also if you go to the Project Gantt you can change the order of the tasks by clicking on the 'Customized tasks order for gantt' button.
Let me now if you need any further information about this issue and I will be happy to further assist you.
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Assuming that you are referring to the Send Message that you send your End Users within the service request form, In this case you can use the CC field to include the admin name then to copy the link to that service request and put it on the body to the compose window.
Another thing that you can do is to simply assign the request to the other admin and if you have outgoing email setup with SysAid and the admin have a valid email address in his account, he should be notify that the service request is now assign to him.
Let me know if this answers your question.
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Please further elaborate what it the missing feature that you are looking for as I didn't quite understood what is the issue and I will let you know if this one is available in SysAid and if not I will make a Feature Request out of it.
Looking for your response.
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