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Messages posted by: desabhd
Forum Index » Profile for desabhd » Messages posted by desabhd
 
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End User Portal & Knowledgebase » User's asset determined by: Missing option! » Go to message

Not work for us.

We have a domain in each geographic location and access to a remote data center with another domain.
The previous method work for us, while the current one as it takes the domain of the pc, but sysaid works on "other", and that is not what we want.

Hoy you can help with this matter?


Kind regards,
Mario.
End User Portal & Knowledgebase » User's asset determined by: Missing option! » Go to message
in Preferences>End User Portal Settings

The field "User's asset determined by" have these options only:
-Login
-Domain and user
-Asset owner

-Network user ---> Missing!


What's the problem? How can I restore this option?

Kind regards,
Helpdesk » Tag for "Impact" » Go to message
About Tags For Use in Notifications Regarding Service Requests

Who knows what's the tag for "Impact" ?
Helpdesk » Revert "Out of the office" » Go to message
Our solution at the moment:
the administrator with this problem entered in the field "Out of office" your own user and submit.
working and all rules are worging too...

we have two admins and our version are 8.1.02

many thanks,

Helpdesk » Revert "Out of the office" » Go to message

Before my holiday period, I enable "Out of the office, assign all new requests to" option and assign all of my active SR to a other administrator.
I'm working again and not find where/hoy to change this option.
All SR assigned to me continue redirect to another admin.

how I can fix the problem?
Helpdesk » Where can I download the incremental updates like 8.0.07 » Go to message
For Pro Version use:
http://helpdesk.ilient.com/CustomPage.jsp?pageName=download.html&fileName=SysAidServerPatchv8.0.07.exe&EndUserLink

kind regards,
 
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