Messages posted by rich

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Messages posted by: rich

Forum Index » Profile for rich » Messages posted by rich

Author

Message

SysAid Integration » Email intergration issues trying to send notifications » Go to message

No, not using SSL at all. All the sudden though, I walked in this morning and I now have notifications. I know no changes have been made as I am the one who makes all the changes. So not sure what may have occurred.

SysAid Integration » Email intergration issues trying to send notifications » Go to message

Since updating to 8.5_08, we are unable to receive notifications from any service request. it was working prior to the upgrade running 8.1. In the Sysaid log it shows an error whenever an email is being sent (again this was working prior to the upgrade).
We are using Exchange 2010.

2012-04-23 14:43:11,839 [Thread-12332] ERROR com.ilient - Exception while sending email, message:No authentication mechansims supported by both server and client
javax.mail.AuthenticationFailedException: No authentication mechansims supported by both server and client
        at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:756)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:669)
        at javax.mail.Service.connect(Service.java:295)
        at com.ilient.server.bl.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:636)
2012-04-23 14:43:11,843 [Thread-12333] ERROR com.ilient - Exception while sending email, message:No authentication mechansims supported by both server and client
javax.mail.AuthenticationFailedException: No authentication mechansims supported by both server and client
        at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:756)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:669)
        at javax.mail.Service.connect(Service.java:295)
        at com.ilient.server.bl.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:636)

Helpdesk » view settings not memorized for user on 8.5 » Go to message

I've got the same problem. Luckily it's not in production yet, but after the upgrade the settings will not save. I've been trying to figure out how to get them to save.

Forum Index » Profile for rich » Messages posted by rich

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software