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Is there a setting or a way to have a certain "News" that is posted on the portal for both internal IT staff and users that will keep up with the current date and time. Something that would allow it to always be current instead of having to manually update it. Example: Letting internal user staff now that all systems are running properly.
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Has any SysAider been able to accomplish this via SysAid or a 3rd party software?
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Is there a way to have SysAid v7 display workstation warning/error windows event logs?
Thank you,
Ola
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Hi iTayH,
I have set 2 "Operating System Services" there, one for "RemoteAccess" error notifications and 1 for "EventLog" error notifications except when i click on that link it displays only a graph with "On", "Off" and "unavailable". I am looking more for an error notification like when you go into a local machine's event logs. Is there an option to have that get displayed and monitored? If so how?
Also is there a way to monitor who logs into that machine and if they get an error for attempting?
Thank you,
Ola
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Hi,
Is there any way to view windows event logs for workstations thru SysAid and also if possible email out an alert of those errors?
Please Advise.
Thank you,
Ola 
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Hi itayH,
That seemed to do the trick. I went a step further and deleted everyone that was alreay there and then refreshed LDAP.
If anything changes i will update this call.
Thank you,
Ola 
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Hi,
Does anyone have any solutions for the above scenario?
Thank you,
Ola
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Hi,
I have checked to make sure that specific users are not disabled under Preferences, User Management, End User Manager. But when a service request is submitted via email. I am unable to retrieve the specific user from the search menu.
As a work around i could manually add him but would like to have it working as it is for the other users.
Please advise.
Thank you,
Ola
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Hi,
I have an user who's service request history keeps disappearing from her service request portal. That i know of this has not happened to any other user. What could be causing this?
Thank you,
Ola
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Hi,
I have noticed that any service request submission that gets submitted from the end user portal, is coming in to the service request queue right away. But it is noting it with an 1 hr behind the current time. Is there a place to make this setting????
I have checked the SysAid server to make sure it has the current time and it does.
Any help would be greatly appreciated.
Thank you,
Ola
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Hi,
Has anyone removed the asset tag from the end user service request portal? If so please advise on how to accomplish that.
Thank you,
Ola
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We have about 150 assets using IE7. Is there any maintenance that would need to be done so that is process the information much faster? Has anyone else encounter this type of issue?
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Hi,
I have noticed that when trying to view my network assets under "Asset Management" the refresh / loading process takes about 6 to 8 seconds. This does not happen when browsing the other SysAid menus. Is there any maintenance that needs to be done, please advise.
Ola
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Thank you all for your assistance on this matter.
Ola 
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Yes, i have it set so that when they send an email to an example (help@help.com) it will automatically create a ticket within SysAid but i would like for users on the road to be able to access the portal and request a service request without utilizing the VPN connection.
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