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I will play around with it and see if I can get any useful info.
Thanks for your reply. If I discover anything useful I will update this post.
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DanoH5656 thanks for your reply.
I have had a looked at the registry keys you mentioned and can see some info about monitors, most of it is 'Generic Non-PnP Monitor' as you said.
Do you know if SysAid can look at this reg key and pick out all of the monitors that are not Generic Non-PnP Monitor, might be asking to much  or can you customise what info the agent gathers about a computer?
Helpful weblink btw.
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I have read a few posts that mention Monitor information but none that I saw answered this question:
Can the Model and Serial number of a monitor connected to a computer with the SysAid agent running be collected as part of the inventory information for that computer?
We are running SysAid 8.5.
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Did you find the answer to this tmservo?
Recurring weekly tasks is something I would like to setup as well. Cheers
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Thanks 5.7FSN that works great 
nick81's reply makes more sense now, me being a bit slow!
Thanks again both of you.
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Thanks for your reply nicks81. In my title I thought I did have the ticket number, I used the variable ${ID}. Do I need to use a different variable? Thanks
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We are using SysAid 7.5 MSP Edtion.
If someone could tell me how to setup SysAid so it will ignore emails that are replying to an existing ticket that would be great?
I have setup Email integration so users can email their support requests and a new service request is automatically created. SysAid then automatically emails a reply with a subject of “[Company Name] Support Request (Ref: [Company Ref] [SysAid ticket number])”. This works well until a user needs to reply to the automatically generated email. When the reply is received by SysAid it is treated as a new service request and a new ticket is created. I have looked on the forum and saw some interesting posts talking about entering in expressions to ignore certain emails but I could use to solve my problem.
Thanks
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