http://www.sysaid.com/Sysforums/forums/show/120.page JForum - http://www.jforum.net
:)]]> http://www.sysaid.com/Sysforums/posts/preList/9489/38455.page http://www.sysaid.com/Sysforums/posts/preList/9489/38455.page GMT
Me and my IT Team have been experiencing some issues with our SysAid server. We apparently cannot sign in. This has been going on for a 2-3 weeks now. When we sign in, we receive the message :

[color=red]Incorrect login information.
Letters must be typed in the correct case.
Please make sure the Caps Lock key is disabled.[/color][size=18] [/size]


We know for sure that our password & usernames are entered correctly, and we have tried restarting the SysAid server multiple times. Can anyone please help?

P.S We currently are running version v9.0.52 Pro Plus Edition. ]]> http://www.sysaid.com/Sysforums/posts/preList/9154/37305.page http://www.sysaid.com/Sysforums/posts/preList/9154/37305.page GMT But it is all too predictable. Here is an alternative .

how about testing holiday resort waterslides? The job duties are - checking the speed, height, water quantity and landing of the flumes, as well as all safety aspects. You would have a chance to travel all over the world. For example, Tommy Lynch working as resort waterslide tester has visited Majorca, Egypt, Turkey, Costa Del Sol, Cyprus, Dominican Republic and Mexico. Working for holiday giant First Choice company this year he will check on quality of new splash resorts in Greece, Turkey, Florida, Jamaica and Ibiza.
[img]http://blogington.com/wp-content/uploads/2010/11/Water-Slide.jpg[/img]

And do you like your job? Or you wold like to try something else?]]> http://www.sysaid.com/Sysforums/posts/preList/9129/37220.page http://www.sysaid.com/Sysforums/posts/preList/9129/37220.page GMT
With all other products that are bespoke that my company is involved with we have proper user groups so we can get the most of the companies we deal with.

If not is this of interest to people.

I know as a community we put some pressure on with regards to the knowledge base

However giving the way things are it may be time to exert our influence in a much more focussed group.

So perhaps an annual or quarterly event where ilient can present and the we can talk about the future and direction from a consumer point of view

Rather than just a webinar where ilient are the focus, we are the focus]]> http://www.sysaid.com/Sysforums/posts/preList/8736/35711.page http://www.sysaid.com/Sysforums/posts/preList/8736/35711.page GMT http://www.sysaid.com/Sysforums/posts/preList/8730/35696.page http://www.sysaid.com/Sysforums/posts/preList/8730/35696.page GMT
I see a history of the e-mails that are not tied to a service request number?]]> http://www.sysaid.com/Sysforums/posts/preList/8683/35557.page http://www.sysaid.com/Sysforums/posts/preList/8683/35557.page GMT http://www.sysaid.com/Sysforums/posts/preList/8343/34288.page http://www.sysaid.com/Sysforums/posts/preList/8343/34288.page GMT ]]> http://www.sysaid.com/Sysforums/posts/preList/7897/32556.page http://www.sysaid.com/Sysforums/posts/preList/7897/32556.page GMT Certain statuses like "pending bug Resolution" and "awaiting Feature request implementation" etc are not available to select from the filter, it seems to show just a random selection of some of the statuses.

In the old version Haim had created a view called "Not Closed" to list all outstanding requests with a non-closed status. But I cannot create a similar filter because not all the statuses show up in the list.

Can you fix this please?]]> http://www.sysaid.com/Sysforums/posts/preList/7837/32366.page http://www.sysaid.com/Sysforums/posts/preList/7837/32366.page GMT http://www.sysaid.com/Sysforums/posts/preList/7271/30586.page http://www.sysaid.com/Sysforums/posts/preList/7271/30586.page GMT
I am using the SysAid 7.5.06 Free Edition and most issue I address in the forum.
But sometimes I also contact the SysAid helpdesk by Email (sometimes on their request)...

But I have many time I get emails with no good information ... like:
[quote]An email was recently sent to you by a SysAid support representative regarding service request #xxxxxx. Please reply back to email.

If for some reason you didn't receive the email, please reply to this email and we'll send it again.[/quote]
There was no other email and these lines don't say anything... it just says an email was send.
Like, I send you an Email that I send you an Email.... :-(
It is confusing me a lot... do I need to reply on these kind of message or not?

I recently also had a new SR created by SysAid on an issue I wrote on the Forum.
But got a strange feeling about it, as it was not to solve the issue ... but advising to upgrade to Pro Edition.

I wonder if other people with the Free Edition experience this as well?

Thanks,
Matthijs]]> http://www.sysaid.com/Sysforums/posts/preList/7133/30068.page http://www.sysaid.com/Sysforums/posts/preList/7133/30068.page GMT
1. I created a category called Administrative processes which contains any item that should not be visable to an end user. And I made sure that the "visable to end user portal" was unchecked.
2. If one of my admins goes to create a kb item and they [i]forget[/i] to only mark it "Add to Administrators' Knowledge Base". It will show to the end user because that is the default setting.

Does anyone have any suggestions or is there something different that I should be doing when creating the categories in the first place to not allow this. and in the meantime I am going to recommend a feature request/enhancement so that if a Main category is marked as non visable to the end user than a kb item should not be allow even the option at the time of creation. ]]> http://www.sysaid.com/Sysforums/posts/preList/6223/26691.page http://www.sysaid.com/Sysforums/posts/preList/6223/26691.page GMT http://www.sysaid.com/Sysforums/posts/preList/6222/26687.page http://www.sysaid.com/Sysforums/posts/preList/6222/26687.page GMT I'm looking for a way to report the whole work.

A: HelpDesk effort -> o.k in SysAid
B: Project resource -> o.k. in SysAid
C: Administrative expenses -> where?

and in addition it would be awesome if there was a Windows-Widget on the desktop or in SysAid, which sums the input of hours running a day.

THX very much for the ideas!
]]> http://www.sysaid.com/Sysforums/posts/preList/6179/26467.page http://www.sysaid.com/Sysforums/posts/preList/6179/26467.page GMT -Sandy-

ps - oh and hey - first post! LOL!

-------------------------------------------------------

Inbox :: Message
From: mercy4me
To: -Sandy-
Date: 20/09/2010 13:37:57
Subject: Hello
Hello!
I am a lady , I found you profile here at (www.ilient.com)
and picked interest in you.
My name is Mercy .I wish to be in love relationship with you
and may be discover ourselves as real partners for life
please send your e-mail to my address (mercyudare@yahoo.in)
so that i will send my picture to you
Yours in love,
Mercy

]]> http://www.sysaid.com/Sysforums/posts/preList/5515/23811.page http://www.sysaid.com/Sysforums/posts/preList/5515/23811.page GMT