http://www.sysaid.com/Sysforums/recentTopics/list.page JForum - http://www.jforum.net
Anyone knows if is possible to make a knowledge base link to a project or task.

thanks and regards]]> http://www.sysaid.com/Sysforums/posts/preList/9651/38931.page http://www.sysaid.com/Sysforums/posts/preList/9651/38931.page GMT
ich bin auf der Suche nach den einzelnen Release dates (mit datum), des weiteren würde es mich interessieren wie oft Updates kommen und ob man irgend wo nach lesen kann welche neuen Sachen kommen werden (release dates)
]]> http://www.sysaid.com/Sysforums/posts/preList/9650/38928.page http://www.sysaid.com/Sysforums/posts/preList/9650/38928.page GMT
we have 3 admins in the company who deal with all the tickets, however the department managers would like to be able to log onto sysaid and review their teams Tickets. I do not want the department manger to be able to close, alter or be able to do anything else in sysaid other than to just see his/her teams tickets. Is this possible to do in sysaid? and if so what would be the best way to tackle it?

Cheers

Andy]]> http://www.sysaid.com/Sysforums/posts/preList/9649/38924.page http://www.sysaid.com/Sysforums/posts/preList/9649/38924.page GMT
We give some users Alarm Door fobs, Access cards for certain levels etc and i need to find a way to record this is sysaid? I wanted to Have an asset called "Alarm Fobs" and then attach it to each user that has one. Is there any way i can do this?

Cheers

Andy]]> http://www.sysaid.com/Sysforums/posts/preList/9648/38923.page http://www.sysaid.com/Sysforums/posts/preList/9648/38923.page GMT
We have just begun to start adding assets into our sysaid system, i have run a WMI scan using our ip address range and a correct Admin account. However in the log it shows up saying assets found but when i look in the asset list it is not showing. I have around 100 computers on the domain but only 80 are showing on the asset list. I checked to see if the missing computers could be contacted and they can, i then looked in the log and saw one saying "asset found 10.130.5.3", ran a nslookup against that ip then tried to search the username in the asset list and it is not showing.

Any ideas?

P.S. I am running an In house v8.5.08 Enterprise Edition of sysaid

Cheers

Andy]]> http://www.sysaid.com/Sysforums/posts/preList/9647/38922.page http://www.sysaid.com/Sysforums/posts/preList/9647/38922.page GMT
A team of admins has requested a bespoke drop down menu to be added to SR tickets.

I have found form the customize screen, the ability to change drop down menu lists, but how do you creat a new one, and name it what you wish?

Also is it possible to only make this visible to members of a specific admin group?!

Thanks]]> http://www.sysaid.com/Sysforums/posts/preList/9646/38919.page http://www.sysaid.com/Sysforums/posts/preList/9646/38919.page GMT
Is there any way to design the layout of the Service Request screen.

All the items are laid out 1 item per row. This is extremely primitive, and the layout ends up being long and thin and difficult to use efficiently.

I have not seen any options within sysaid to amend this.

Please help!]]> http://www.sysaid.com/Sysforums/posts/preList/9645/38918.page http://www.sysaid.com/Sysforums/posts/preList/9645/38918.page GMT
I have recently picked up the task of administrating and designing our IT Departments sysaid.

One thing that has been requested is a change to the emails sent to admins regarding their jobs. In sysaid under Preferences > Service Desk Settings > General Settings there are a couple of check boxes relating to these, but nothing specific. I want to be able to create a set of rules, the only options are " Email assigned administrator when a Service Request changes."Email the assigned group members when a Service Request changes." These are pretty pointless, because anything could change. We end up just getting 1000's of emails per team member per day, and its completely pointless.

I will to be able to set rules e.g.
- Only send emails to members of admin group when a job is assigned to their team.
- When a job priority is changed, email the assigned team or member
- When the status of a job has changed to unread message, then email the assigned technician.

Everything else is irrelevant.

How can this be done?]]> http://www.sysaid.com/Sysforums/posts/preList/9644/38917.page http://www.sysaid.com/Sysforums/posts/preList/9644/38917.page GMT Currently we are experiencing some problems with SysAid and Chrome (29.0.1.xxxx). When we open new incident and try to add note, clicking on “Add a note” button there is no “popup” inside currently loaded incident page but Chrome opens a completely new tab with note text box and buttons which do not work.

[img]http://i.imgur.com/K9rHyVU.jpg[/img]


Cheers,
Harvey]]> http://www.sysaid.com/Sysforums/posts/preList/9643/38910.page http://www.sysaid.com/Sysforums/posts/preList/9643/38910.page GMT Notifications are being sent to the admins, no problem.
However, notifications are not going out to clients/end users.

Have ensured Helpdesk Settings > General Settings are OK.

]]> http://www.sysaid.com/Sysforums/posts/preList/9642/38907.page http://www.sysaid.com/Sysforums/posts/preList/9642/38907.page GMT http://www.sysaid.com/Sysforums/posts/preList/9641/38904.page http://www.sysaid.com/Sysforums/posts/preList/9641/38904.page GMT
I would like,
1. The ability to email non-SYSAid users.
2. The ability to email with document as PDF attachment (not the message embedded in the email).


If it's currently possible, and I can do it, please let me know. Otherwise, please add to your wish list.
]]> http://www.sysaid.com/Sysforums/posts/preList/9640/38898.page http://www.sysaid.com/Sysforums/posts/preList/9640/38898.page GMT http://www.sysaid.com/Sysforums/posts/preList/9639/38896.page http://www.sysaid.com/Sysforums/posts/preList/9639/38896.page GMT
The drop-down lists show up as a single un-editable text item (as if it was read-only).

We are using 3 level categories. Only the first level shows up and does not have any choices listed to select.

]]> http://www.sysaid.com/Sysforums/posts/preList/9638/38892.page http://www.sysaid.com/Sysforums/posts/preList/9638/38892.page GMT
I changed the server address under "serverConf.xml located at: c:\Program Files\SysAidServer\root\WEB-INF\conf\" and restarted the service.

When I close a ticket the address that is displayed in the mail under "Please fill out this Survey" is still the wrong address.]]> http://www.sysaid.com/Sysforums/posts/preList/9637/38887.page http://www.sysaid.com/Sysforums/posts/preList/9637/38887.page GMT