http://www.sysaid.com/Sysforums/posts/list/57.page JForum - http://www.jforum.net
For the past year, our system has used the (I assume default) New,Open,Closed, Verified Closed, Postponed.

I have changed them to Open, Waiting for user, waiting for confirmation, waiting for resource, cancelled, closed.

The problem is if I add the new statuses, and then delete the old ones, the old ones don't show. Sysaid seems to ignore all SRs that aren't on the this. The system isn't new and it has thousands of SRs; so I can't shoehorn them into the new statuses.

I recently changed the categories, and that part had the facility to move deleted category to new ones. Very handy.


Is there a way to get my new statuses in and old one gone? Besides rolling up my selves and messing directly with the database backend?]]> http://www.sysaid.com/Sysforums/posts/preList/1144/4959.page http://www.sysaid.com/Sysforums/posts/preList/1144/4959.page GMT
It is possible to do the status change directly within SysAid itself,
Please let us know what is the version of your SysAid.]]> http://www.sysaid.com/Sysforums/posts/preList/1144/4967.page http://www.sysaid.com/Sysforums/posts/preList/1144/4967.page GMT
EDIT: thinking of upgrading 5.6 soon, does that do it better?

thanks]]> http://www.sysaid.com/Sysforums/posts/preList/1144/4973.page http://www.sysaid.com/Sysforums/posts/preList/1144/4973.page GMT
We have gone and tested and verfied that if you for example change the status of Pending to waiting confirmation it will update
to all service request that have the pending status to the new status edited.]]> http://www.sysaid.com/Sysforums/posts/preList/1144/5066.page http://www.sysaid.com/Sysforums/posts/preList/1144/5066.page GMT
At a basic level,what I want to do is add new ones and have the old one not appear a choice anymore.

If I delete the old ones from the status list, sysaid doesn't show them in any listings anymore. Looks like it only queries the database for statues in the list, and excludes the rest.]]> http://www.sysaid.com/Sysforums/posts/preList/1144/5107.page http://www.sysaid.com/Sysforums/posts/preList/1144/5107.page GMT