http://www.sysaid.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net
I would like to be able to show all non-closed requests on one screen]]> http://www.sysaid.com/Sysforums/posts/preList/128/182.page http://www.sysaid.com/Sysforums/posts/preList/128/182.page GMT To get all open requests I edited display list, in ${list.status.caption} under ${list.active} set Filter expression to "status in (1,2,3,5,8,9,11)". Numbers are key values. Look in preferences.

Milan
]]> http://www.sysaid.com/Sysforums/posts/preList/128/241.page http://www.sysaid.com/Sysforums/posts/preList/128/241.page GMT http://www.sysaid.com/Sysforums/posts/preList/128/372.page http://www.sysaid.com/Sysforums/posts/preList/128/372.page GMT http://www.sysaid.com/Sysforums/posts/preList/128/446.page http://www.sysaid.com/Sysforums/posts/preList/128/446.page GMT Did you save it and save it to the "correct" view ?

Cause it works for me...
]]> http://www.sysaid.com/Sysforums/posts/preList/128/449.page http://www.sysaid.com/Sysforums/posts/preList/128/449.page GMT I too experience this with newly created view.... this is definitely a bug.


]]> http://www.sysaid.com/Sysforums/posts/preList/128/579.page http://www.sysaid.com/Sysforums/posts/preList/128/579.page GMT We generally use the Matrix View to see the number of non-closed requests. Granted, it gives no details of the request, but will at least show you how many or in each category. This way, you do not "forget" about requests that may be awaiting response or other status's that are not Open. ]]> http://www.sysaid.com/Sysforums/posts/preList/128/1445.page http://www.sysaid.com/Sysforums/posts/preList/128/1445.page GMT
I'm not sure why this issue is happening.

Can someone please tell us exactly what you are doing to add additional fields to the "active"? screenshots will be very helpful as well in identifying the issue.

BTW, i'm moving this topic to the SysAid forum, as this is not a feature request.

Best regards
Haim]]> http://www.sysaid.com/Sysforums/posts/preList/128/1483.page http://www.sysaid.com/Sysforums/posts/preList/128/1483.page GMT
The problem really comes in when I try to use the "Active" selection in reports, escalation rules, etc. because it makes the assumption that the default that Ilient has set of 1,2,3,4,whatever -- which is not correct after customization of your statuses. Since many of the "canned reports" have the "Active" selection as a filter or are built around the "Active" filter, I would love to see the filter "definitions" be a constant across multiple views/sections within the helpdesk.

Right now, if I modify a filter, I have to modify this filter definition in every view that is used, then design a custom report with this new filter definition vs using the canned reports, and I can't make any changes or use an expression builder for filtering escalation rules, etc. ]]> http://www.sysaid.com/Sysforums/posts/preList/128/2525.page http://www.sysaid.com/Sysforums/posts/preList/128/2525.page GMT http://www.ilient.com/Sysforums/posts/list/973.page#4323

infact Sarah brought it to my attention here :- http://www.ilient.com/Sysforums/posts/list/521.page#2434]]> http://www.sysaid.com/Sysforums/posts/preList/128/6209.page http://www.sysaid.com/Sysforums/posts/preList/128/6209.page GMT