http://www.sysaid.com/Sysforums/posts/list/108.page JForum - http://www.jforum.net
Example the "Assigned To" is as below;

Assigned To: ${AssignedTo}

What should be in ${} for Admin Group?

Admin Group: ${?????}
]]> http://www.sysaid.com/Sysforums/posts/preList/1316/5807.page http://www.sysaid.com/Sysforums/posts/preList/1316/5807.page GMT
the tag you are looking for should be ${AssignedGroup}.

Best regards
Andreas]]> http://www.sysaid.com/Sysforums/posts/preList/1316/5818.page http://www.sysaid.com/Sysforums/posts/preList/1316/5818.page GMT http://www.sysaid.com/Sysforums/posts/preList/1316/5852.page http://www.sysaid.com/Sysforums/posts/preList/1316/5852.page GMT
Thx Mike]]> http://www.sysaid.com/Sysforums/posts/preList/1316/16513.page http://www.sysaid.com/Sysforums/posts/preList/1316/16513.page GMT ]]> http://www.sysaid.com/Sysforums/posts/preList/1316/16515.page http://www.sysaid.com/Sysforums/posts/preList/1316/16515.page GMT
Please upgrade your SysAid server to the newest version.
You can find the patches for upgrade here: [url]http://www.ilient.com/patches.htm[/url]
If you use Firebird as your DB, please follow carefully after the instructions how to migrate to Derby DB.
The tool to upgrade can be founf here: [url]http://www.ilient.com/derby_migration.htm[/url]

Don't forget to backup your DB, ..\SysAidServer\root\WEB-INF\conf\serverConf.xml,
..\SysAidServer\root\WEB-INF\conf\activation.xml,
..\SysAidServer\tomcat\conf\server.xml,
..\SysAidServer\root\WEB-INF\classes folder (if any files exists in it).
..\SysAidServer\root\WEB-INF\conf\reports_accountname.xml (if you have customized reports in manager portal).

Please contact us at helpdesk@sysaid.com if you need any help.

Best regards,
Itay]]> http://www.sysaid.com/Sysforums/posts/preList/1316/16640.page http://www.sysaid.com/Sysforums/posts/preList/1316/16640.page GMT