http://www.sysaid.com/Sysforums/posts/list/113.page JForum - http://www.jforum.net UVNC needs development and as well i see sysaid team does not support much on this RC module.
I bet everybody have speed problems on connection to vista machines, how to overcome this problem is our primary obj. we used most versions of VNC but the series (currently) end up with UVNC 1.04 RC16 version.

Anybody how to solve this Vista slow connection issue?]]> http://www.sysaid.com/Sysforums/posts/preList/139/230.page http://www.sysaid.com/Sysforums/posts/preList/139/230.page GMT
One thing I can suggest you to do is to deploy the SysAid agent with mirror driver.
This usually increase the performance, even in vista.



]]> http://www.sysaid.com/Sysforums/posts/preList/139/235.page http://www.sysaid.com/Sysforums/posts/preList/139/235.page GMT One thing I can suggest you to do is to deploy the SysAid agent with mirror driver.
This usually increase the performance, even in vista.
[/quote]

In English please...
*wrinkles on forehead*

But I've got another problem with this feature... I already got stuff installed and set specifically to kill anything "remote" anywhere in my network before I know SysAid.
So ummm... well...
*sigh*
I'm working on this....
with my shrink.]]> http://www.sysaid.com/Sysforums/posts/preList/139/283.page http://www.sysaid.com/Sysforums/posts/preList/139/283.page GMT
after doing the changes, you can re-deploy SysAid agent with this change.]]> http://www.sysaid.com/Sysforums/posts/preList/139/295.page http://www.sysaid.com/Sysforums/posts/preList/139/295.page GMT ]]> http://www.sysaid.com/Sysforums/posts/preList/139/391.page http://www.sysaid.com/Sysforums/posts/preList/139/391.page GMT
in order to solve this issue, please hover your mouse over SysAid remote control icon on the taskbar of your workstation. It should say "SysAid remote control viewer listening…" if it has the word "encrypted" in this line, please right click the icon and pick "toggle encryption mode on/off" to disable the encryption.

Next, please logon SysAid server go to system > asset list. Pick the asset you want to remote control, and in its page, go to RC tab.

Please make sure the check box in this page isn’t checked.

Now both server and asset have the same settings, and the RC should work.
You can also do this process to enable encrypted remote control.]]> http://www.sysaid.com/Sysforums/posts/preList/139/422.page http://www.sysaid.com/Sysforums/posts/preList/139/422.page GMT ]]> http://www.sysaid.com/Sysforums/posts/preList/139/427.page http://www.sysaid.com/Sysforums/posts/preList/139/427.page GMT
SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
Event Info: Open Process
Action Taken: Blocked
Actor Process: C:\Program Files\SysAid\IliAS.exe (PID 174
Time: Tuesday, June 17, 2008 6:07:52 PM]]> http://www.sysaid.com/Sysforums/posts/preList/139/441.page http://www.sysaid.com/Sysforums/posts/preList/139/441.page GMT
SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
Event Info: Open Process
Action Taken: Blocked
Actor Process: C:\Program Files\SysAid\IliAS.exe (PID 174
Time: Tuesday, June 17, 2008 6:07:52 PM[/quote]

Mua hah ah a hah ah ah ah a hah ahahahahahahaaaaaaaaaaaaa
First it was [url=http://www.ilient.com/Sysforums/posts/list/13.page]cracking tool[/url] now it's a virus !]]> http://www.sysaid.com/Sysforums/posts/preList/139/474.page http://www.sysaid.com/Sysforums/posts/preList/139/474.page GMT
axiservices, just put the IliAS.exe as "ignored" in your AV, this is an identification error of the agent by the anti virus.]]> http://www.sysaid.com/Sysforums/posts/preList/139/1092.page http://www.sysaid.com/Sysforums/posts/preList/139/1092.page GMT
Funny thing, the other day SAV picked up AWHOST which is actually PCAnywheres Host connection -- it showed it as a potential virus -- which is strange because PCAnywhere is made by Symantec.

You'd think they'd know their own program.]]> http://www.sysaid.com/Sysforums/posts/preList/139/1395.page http://www.sysaid.com/Sysforums/posts/preList/139/1395.page GMT UVNC needs development and as well i see sysaid team does not support much on this RC module.
I bet everybody have speed problems on connection to vista machines, how to overcome this problem is our primary obj. we used most versions of VNC but the series (currently) end up with UVNC 1.04 RC16 version.

Anybody how to solve this Vista slow connection issue?[/quote]

I only found one solution - to turn off aero on the vista machine.

But I have another problem. If I try to install a software over remote connection (vnc) on a vista machine, I get a disconnet. Does anybody know how to solve this problem?]]> http://www.sysaid.com/Sysforums/posts/preList/139/2039.page http://www.sysaid.com/Sysforums/posts/preList/139/2039.page GMT
This is critical when you are traveling and need to remotely control a machine, but you are behind NAT (on a hotel's network, etc.) and you can't open the ports back through their firewall to your laptop, etc.

The repeater allows you to use the VNC client to connect to the Repeater running on your server at the corporate office, and then the client calls into the repeater as well, and it links the two of you up together.

I would think that this type of session key for both the admin station and for the workstation to be controlled would be a great feature for SysAid and would insure that remote connectivity between an admin and end user would always be possible no matter where they are.

Just a thought?]]> http://www.sysaid.com/Sysforums/posts/preList/139/2206.page http://www.sysaid.com/Sysforums/posts/preList/139/2206.page GMT
This is critical when you are traveling and need to remotely control a machine, but you are behind NAT (on a hotel's network, etc.) and you can't open the ports back through their firewall to your laptop, etc.

The repeater allows you to use the VNC client to connect to the Repeater running on your server at the corporate office, and then the client calls into the repeater as well, and it links the two of you up together.

I would think that this type of session key for both the admin station and for the workstation to be controlled would be a great feature for SysAid and would insure that remote connectivity between an admin and end user would always be possible no matter where they are.

Just a thought?[/quote]

Hi Harold.Ballinger,
You remarks about the UltraVNC Repeater service are fully understood and we are famliar with this functionality.
I will have the technical teams take a look at this to see what it takes to set it up within SysAid.

:lol:]]> http://www.sysaid.com/Sysforums/posts/preList/139/2288.page http://www.sysaid.com/Sysforums/posts/preList/139/2288.page GMT
SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
Event Info: Open Process
Action Taken: Blocked
Actor Process: C:\Program Files\SysAid\IliAS.exe (PID 1748)
Time: Tuesday, June 17, 2008 6:07:52 PM[/quote]

Hi axiservices,
The SysAid agent collects information from the machine it is installed on, among the information, it collects the processes that run on the machine.
It actualy justs pulls the list of running processes - I can't see why that would trigger Symantec's protection alert :cry:
Did you happen to define a monitoring on this specific process ?
I would be happy to have the technical teams further investigate this if you could provide us some more information. :lol:

Regards,

Oded]]> http://www.sysaid.com/Sysforums/posts/preList/139/2289.page http://www.sysaid.com/Sysforums/posts/preList/139/2289.page GMT
Anyway, I was browsing the forums for tips and saw this thread. I would like to point out two things.

First, to comment on the Vista RC issues. I ran into the same problem using different VNC implementations like TightVNC, UltraVNC, UltraVNC SC, etc. I did find one that actually works properly with Vista for whatever reason. I do not claim to know what the software does when it runs the server session, but it works and it is based on the VNC protocol. Here is the link - http://www.advantig.com/oneclick/

This brings up the next point. The One Click software mentioned above has an option for a VNC Repeater like Harold.Ballinger mentioned. One day this could be a great feature to implement into SysAid to give us one more tool in our belt. In the meantime, we will use a combination of both options.

Maybe someday VNC will be as speedy and reliable as Microsoft's RDP?

]]> http://www.sysaid.com/Sysforums/posts/preList/139/2949.page http://www.sysaid.com/Sysforums/posts/preList/139/2949.page GMT
I know this is an old post but was browsing through and saw your question. So for you if haven't found the answer yet or anyone else who may be interested, in order to install applications over a remote session on Vista have the end user disbale UAC. Maybe helpful to someone

Cheers

Craig]]> http://www.sysaid.com/Sysforums/posts/preList/139/7017.page http://www.sysaid.com/Sysforums/posts/preList/139/7017.page GMT I'm very sorry this question was disregarded when it was posted.

We actually have a verified fix to the remote control performance issue with vista.

The fix will be released in the next version of the agent.
Meanwhile, if you need to control vista machines and have the performance issue, please contact us at helpdesk@ilient.com and we will be glad to provide you with the fix.

Best regards.
Haim]]> http://www.sysaid.com/Sysforums/posts/preList/139/7034.page http://www.sysaid.com/Sysforums/posts/preList/139/7034.page GMT
This is critical when you are traveling and need to remotely control a machine, but you are behind NAT (on a hotel's network, etc.) and you can't open the ports back through their firewall to your laptop, etc.

The repeater allows you to use the VNC client to connect to the Repeater running on your server at the corporate office, and then the client calls into the repeater as well, and it links the two of you up together.

I would think that this type of session key for both the admin station and for the workstation to be controlled would be a great feature for SysAid and would insure that remote connectivity between an admin and end user would always be possible no matter where they are.

Just a thought?[/quote]

Hi Harold.Ballinger,
You remarks about the UltraVNC Repeater service are fully understood and we are famliar with this functionality.
I will have the technical teams take a look at this to see what it takes to set it up within SysAid.

[/quote]

Has any progress been made on this? I've been doing some reading and it seems possible. If you are familiar with the technology then Mode II would be preferable. The repeater service could run on the SysAid server, thus the URL could be derived from the server URL. The problem I can't get past is how to tell the SysAidRCC.exe at the client to use a repeater/proxy? I can't find anything that indicates that is an option that can be configured via the ultravnc.ini. For Mode II a session ID would need to be generated and communicated to the client as well.
]]> http://www.sysaid.com/Sysforums/posts/preList/139/22764.page http://www.sysaid.com/Sysforums/posts/preList/139/22764.page GMT
There is a feature request here, which I think we should all get behind so it gets put on the developers radar:
[url]http://www.ilient.com/Sysforums/posts/list/2724.page#18186[/url]

A second major benefit is that it allows us to begin offering support from anywhere, even if we are at a hotel, at home (after hours) or any where other than in our office (as was previously mentioned)

Timmothy, this feature is probably nothing you will be able to implement by modifying your installation files.

Following up the previous requests, has there been any update to the roadmap for this?]]> http://www.sysaid.com/Sysforums/posts/preList/139/22811.page http://www.sysaid.com/Sysforums/posts/preList/139/22811.page GMT
If you want to use proxy you can set it in the Deployment tool settings.]]> http://www.sysaid.com/Sysforums/posts/preList/139/22882.page http://www.sysaid.com/Sysforums/posts/preList/139/22882.page GMT http://www.sysaid.com/Sysforums/posts/preList/139/22888.page http://www.sysaid.com/Sysforums/posts/preList/139/22888.page GMT
I think that the proxy setting is only needed if you are remote the asset over the internet.]]> http://www.sysaid.com/Sysforums/posts/preList/139/22923.page http://www.sysaid.com/Sysforums/posts/preList/139/22923.page GMT
I think that the proxy setting is only needed if you are remote the asset over the internet.[/quote]

Exactly what the discussion was about; the need to be able to do NAT2NAT remote control. The way I understand it when the Agent calls back to my workstation running the Remote Control Tool it attempts to make a direct connection to my workstation on :4228 (by default). If I my workstation is behind a firewall, unless I have setup a static NAT or port forwarding it will not work. What we were discussing is a system that would not require configuration of the firewall/router. It would be nice to be able to pull out my laptop anywhere and conduct an RC session without having to worry about whether I'm behind a firewall. In most cases I will be and in many I may not have the ability to setup NAT or port forwarding.

The proxy setting you referred to in the deployment tool allows the Agent to connect to the SysAid server if a proxy is required in that location to reach the Internet, but that won't help if the workstation running the RC Tool is also behind a firewall that doesn't have a static NAT or port forwarding rule setup.

Will the Agent even use the proxy for the RC connection on :4228?

We have several users who work from home offices 90% of the time and it would be nice to be able to use the SysAid RC feature to assist them. Right now we use ScreenConnect which works great and is not really all that expensive, but is not integrated into SysAid.
]]> http://www.sysaid.com/Sysforums/posts/preList/139/22926.page http://www.sysaid.com/Sysforums/posts/preList/139/22926.page GMT
I'm not trying to make threats or anything, its just that the reality is; this functionality is a requirement to provide remote support because of a) remote workers, b) firewall security for both ends of the connection and c) it is not always possible/ nor is it practicle to have to update and maintain static IP's and port forwarding rules constantly.

I would prefer not to have to change our ticketing system and re-deploy agents so I'm hoping there is some attention to this on the next release. Maybe if we can get some more votes on the feature request (scroll up a bit), it will be looked at and prioritised.]]> http://www.sysaid.com/Sysforums/posts/preList/139/22959.page http://www.sysaid.com/Sysforums/posts/preList/139/22959.page GMT
I was wondering if anyone knew how to customise the default connection options for UltraVNC? I had a look around on their site but couldn't find the answer

We are experiencing disconnections from client machines when running at highest quality, I'd like to force the default settings to 256 colour (currently having to do this manually at the start of each session)

I have found C:\Program Files\SysAidTools\ultravnc.ini but I'm not sure what parameters to edit in here...

Many thanks as always,
nick]]> http://www.sysaid.com/Sysforums/posts/preList/139/25341.page http://www.sysaid.com/Sysforums/posts/preList/139/25341.page GMT