Latest posts for the topic "Integration with SMS gateway"

Integration with SMS gateway

Atul — GMT

Hi there,

We are quite new to SysAid. Perhaps this question is answered here but I was not able to find one quickly!

What are the steps to Integrate SysAid with an SMS gateway? Even a pointer to some article would be helpful.

Thanks & Regards,
Atul
Software Solution Architect

Integration with SMS gateway

Haim — GMT

Hello Atul,
Welcome to the SysAid community.

To integrate SMS with SysAid, you need to have an account with an SMS gateway in order to send SMS.

One of the SMS gateways we support is Clickatell(http://www.clickatell.com).

Once you have an account, you will need to fill the Preferences -> Integration -> SMS tab with the required information:

Provider Class: (if you are going to use Clickatell, this is the class: com.ilient.util.ClickatellProvider)
Gateway ID:
User Name:
Password:

Re:Integration with SMS gateway

Obelix — GMT

What's an API id ?

Integration with SMS gateway

Haim — GMT

Its a string/code that you should get from your SMS provider.

Re:Integration with SMS gateway

MilanT — GMT

I need same information.
I have been contacting Ilient support previously on this matter (#13800). But we now have new situation.

We have our own SMS server.

Server software is from Hungarian company Ozeki. I have contacted them, they don't support Clicatell protocol.

But both (Ilient and Ozeki in our case) uses Oracle DB. I think, if we get more information from Ilient, we can integrate both.

(BTW, we have already made one integration with our ERP SW: asset in Illient is linked with asset in ERP.)

Regards, Milan

Re:Integration with SMS gateway

Jonathan — GMT

I am surprised Ilient were not able to help you here. I use a system called Red Oxygen and they developed a plug in for it for me. Most handy to have SMS working from the Helpdesk

Integration with SMS gateway

Obelix — GMT

If I got my own sms server... would I still need to set the sms integration on sysaid ? (provider class, api id...)

Re:Integration with SMS gateway

Atul — GMT

Whoosh! That's a great trail of responses from you all! Thanks for the contribution!

Hi Haim,

Apologies for not checknig out your answer soon! Here are a few questions from me on the SMS integration

1. Clickatel is a specific SMS provider. And it seems that Ilient has provided out of the box integration with it and similar SMS providers / Gateways. If this assumption is correct where can I get the list of such providers supported out of the box by SysAid?

2. As mentioned by many of our friends here, if we already have an SMS provider which is not on Ilient's list, what are the steps for integrating with it?

3. Are there any configuration efforts needed on the SMS Provider / Gateway side?

4. On the integration front, are we talking about some sort of interface in Java to be implemented (coded) specifically for that provider? If the assumption is correct where can we get the information about the same?

5. For any kind of customization what support would be provided by Ilient to its customers?

Hope that helps understanding the context.

It'll be great if you could get answers to these ASAP. We are in real HURRY to have this done for our Client.

Thanks & Regards,

Integration with SMS gateway

Haim — GMT

Hey again Atul.

1. SysAid currently support the following SMS providers:
Clickatell
SMS CENTER
Red Oxygen
If you have another SMS provider, you can either use the email to SMS function (most SMS servers support receiving emails and send SMS)

2. If your server provider supports email2SMS services you can put "email:" before your SMS number (e.g. email:23423423@your_cellphone_provider.com).

3. If you are using SMS gateway, then you will need to receive the gateway ID(API ID) from the SMS supplier, or using the SMS2EMAIL option as described in answer 2.

4. If your server does not support e-mail to SMS or its not supported by SysAid, we can create (for most providers) a customized code for your supplier, this is a custom development project.

5. For more information regarding customized projects, please contact our helpdesk at: helpdesk@ilient.com

Best regards

Integration with SMS gateway

Israel Lifshitz — GMT

[quote=Haim]
We can create (for most providers) a customized code for your supplier, this is a custom development project.
[/quote]

Also, If you have java programmers in-house we can provide you the instructions on how to create code to integrate with your SMS provider. Must providers have HTTP API and its very simple ( for java programmers) to create code to send SMS.

Re:Integration with SMS gateway

Madmucho — GMT

Please can anyone help me set class to send message when i have Red Oxygen gateway account.
I try in integration com.ilient.util.RedOxygenProvider but that was only blind shot.
Is there any class for that gateway?

Re:Integration with SMS gateway

Haim — GMT

[quote=Madmucho]Please can anyone help me set class to send message when i have Red Oxygen gateway account.
I try in integration com.ilient.util.RedOxygenProvider but that was only blind shot.
Is there any class for that gateway? [/quote]

Please contact us at helpdesk@ilient.com with your request in order for us to provide you with all the necessary details.

Best regards.
Haim

Re:Integration with SMS gateway

EricG — GMT

Haim,

It seems to me that if Clickatell is a preferred SMS provider, that Ilient could provide more information on configuring SysAid to work with it. For example, you state that we should get an API_ID from the service provider. However, Clickatell has six type of API's to choose from. Http, SMTP, Com, etc. Can you guys post a sample config so that we don't have to re-create the wheel each time?

If I choose one of the API types, it then asks:
Name:
IP Lock Down:
Dial Prefix: Israel (972)
Call back type:
Callback URL:
Callback Username:
Call back password:

On the hosted SysAid, what is the IP Lock Down, Callback URL, etc.??

Your detailed explanation is appreciated.

Eric

Re:Integration with SMS gateway

Adam Racer — GMT

SysAid uses the API for http.

Re:Integration with SMS gateway

Joseph Zargari — GMT

Eric,

I was not aware of Clickatell asking for these pieces of information. I just talked to their support line and they said that all these are not required.
If you need information about the IP Lock Down or Call Back features, you can contact Clickatell.

Regards,
Joseph.

Re:Integration with SMS gateway

DaveL — GMT

Hi All,

If anyone is interested in the email to SMS I found this link for the relevant comms providers:

http://www.notepage.net/smtp.htm

Regards

Re:Integration with SMS gateway

AttGen — GMT

Hi all!

I was just wondering if any you guys are using the new SMS API to integrate your local SMS provider.

We received our copy the other day, but I still don't know what to do with the code provided.
For example : To use our local providers api we have to send the following string - https://keyteq.no/sms/sendsms.php?user=xxxx&pass=yyyy&number=41100005&message=test&alias=Keyteq
I just can't figure out where I should put this information in the code. I understand that the username, password and gateway id are set in the IntegrationSMS.jsp page but where in the code do i point to the https address?

Another thing regarding the gateway id. Not one of the local providers I have contacted have such an id (we are located in Norway). Can the id be the https:// - string?

Finally you are asked to put the MySmsProvider.class to "WEB-INF\classes\com\ilient\util". Problem is that this folderpath does not exist and the WEB-INF folder actually exists at more than one location.

Any information to help me solve this one would be GREATLY appreciated

Re:Integration with SMS gateway

Adam Racer — GMT

It will only be possible to integrate SysAid with an external SMS provider as of version 5.6.x of SysAid. However, we may be able to provide you with an unofficial upgrade patch which does support this capability. Can you therefore contact our support team at helpdesk@ilient.com for further details.

Re:Integration with SMS gateway

Mustangsa — GMT

I have the same propblem , I also whent for "clickatell" becuase they are you provider

Prevois reuest on forum, still not intergarted

http://www.ilient.com/Sysforums/posts/list/929.page#4787

Please help

Second problem is to get my logo sort out , Before you ask , "I am a paid support memeber "

have a look at my sysaid and you will understand
http://apdcentral.servehttp.com:8080/Login.jsp>

Re:Integration with SMS gateway

Mustangsa — GMT

Before you ask , I am on v5.5.06
of sysaid

Re:Integration with SMS gateway

Adam Racer — GMT

In order to add your company logo in SysAid, please do the following:
1. Copy your company logo to the ...\SysAidServer\root folder.
2. Go to Preferences > Customize > Appearance tab.
3. In the Main Logo URL field, enter the filename of your company logo.
4. Click on Save.

Integration with SMS gateway

Probert — GMT

Hi,

Quite a long time passed, but you may still find this useful:

My company has been using Ozeki NG SMS Gateway for quite a long time (approx. more than a year) and it proved to be a very good solution for developing business plans. I can say that it is a very reliable software that you can use as a long-term solution. The only disadvantage is that is not a freeware.

They have recently developed a site describing solutions for adding SMS functionality to different applications, including SysAid:
http://www.sms-integration.com/p-19-sms.html (overview)
http://www.sms-integration.com/p-23-sms.html (integration guide)

Hope I could help.

Have a nice day!

Re:Integration with SMS gateway

APD — GMT

I have my sysaid installed, and I have enrolled with clickatell

I have setup my sysaid side , I have never created an API, how do I create the API
What must a Select when I create the APD and What must I put in all the fields
What do put in all the fields and does sysaid support 2 way sms

Help appreciated

Integration with SMS gateway

John Beaupre — GMT

[quote=Haim]Hey again Atul.

1. SysAid currently support the following SMS providers:
Clickatell
SMS CENTER
Red Oxygen
If you have another SMS provider, you can either use the email to SMS function (most SMS servers support receiving emails and send SMS)

2. If your server provider supports email2SMS services you can put "email:" before your SMS number (e.g. email:23423423@your_cellphone_provider.com).

3. If you are using SMS gateway, then you will need to receive the gateway ID(API ID) from the SMS supplier, or using the SMS2EMAIL option as described in answer 2.

4. If your server does not support e-mail to SMS or its not supported by SysAid, we can create (for most providers) a customized code for your supplier, this is a custom development project.

5. For more information regarding customized projects, please contact our helpdesk at: helpdesk@ilient.com

Best regards[/quote]

Option 2: Has not worked for us. Has anyone had this work for them?

Thanks