Latest posts for the topic "Screenshot Sneak Peek of SysAid Release 6.5"

Screenshot Sneak Peek of SysAid Release 6.5

LauraB — GMT

Things here at SysAid are gearing up as we put the finishing touches on the [b]Beta version[/b] of our [b]newest release, SysAid 6.5[/b]. As we fine-tune many of its new features, I'm struck by the fact that so much of SysAid 6.5 reflects the feedback of SysAiders worldwide. Your input inspires many of our developments, so in SysAid 6.5, you may just recognize your own ideas in SysAid's new capabilities.

For a small taste of what's to come on [b]October 19[/b], we're happy to provide you with a [url=http://www.ilient.com/newsletter-32.htm#1]screenshot sneak preview of SysAid 6.5[/url] as well as the [url=http://www.ilient.com/beta-release6.5-flash.htm]SysAid 6.5 Presentation[/url]. We've developed almost [b]90 new features[/b], including [b]two brand new modules[/b]. With innovative tools and functionalities offered by no other software, SysAid 6.5 is truly unique!

Starting October 19, you also have the opportunity to [b]try SysAid Beta 6.5 for yourself[/b]. With the [url=http://www.ilient.com/sysaiders.htm]SysAid Pathfinder Program[/url], you can see every new release first and give us the feedback that helps us make SysAid even better. SysAid Pathfinders form a unique group of tech innovators that help forge the future course of SysAid - and have a pretty good time as they do it. [url=http://www.ilient.com/newsletter-32.htm#2]Read this month's Pathfinder story[/url] on veteran SysAider Jonathan Purvis to see [b]why being a Pathfinder is worth your while[/b].

I would also like to remind you that in November, we are offering our next course of the [url=http://www.ilient.com/certificate_signup.htm]SysAid Certification Program[/url]. Featuring techniques and methods to maximize your use of SysAid, the November course is also your chance to explore SysAid 6.5 in depth. We're currently offering a [b]special early bird price for the November course,[/b] but don't wait to register - the promotion ends on [b]October 12![/b]

To see what else is happening at SysAid this October, [url=http://www.ilient.com/newsletter-32.htm]read the October SysAid Newsletter![/url]

Re:Screenshot Sneak Peek of SysAid Release 6.5

kalyta — GMT

Congratulations for the new Release..

We are so happy¡¡

sysaid is the best of the world¡¡

Screenshot Sneak Peek of SysAid Release 6.5

On_Spot — GMT

This is good news. Will the steps on how to upgrade with this newer version be sent out to each company that had purchased it? or we............?

Re:Screenshot Sneak Peek of SysAid Release 6.5

GrupElPunt — GMT

Hey!!

That sounds really interesting!! Most of features seem to be quite useful!

Will it be a 6.5 version of the SysAid Agent? What about The Agent for MAC OS assets?

Screenshot Sneak Peek of SysAid Release 6.5

andykeppel — GMT

Looks great, excited to try it out. Two questions though,

I checked the feature list and didn't see anything about the Role Based Permissions that were to be in this release. Is there any news on that?

Also, was the bug going to be fixed that sent notifications to Assigned To people when creating a change or problem template?

Re:Screenshot Sneak Peek of SysAid Release 6.5

MPaulB — GMT

Any indication of when the final release will be available?

Re:Screenshot Sneak Peek of SysAid Release 6.5

RGarber — GMT

Looks amazing! Really cant wait for the 19th! Also glad to see so many feature requests get honored. Looks like a lot of work went into this increase in performance.

Screenshot Sneak Peek of SysAid Release 6.5

Oded M — GMT

[quote=andykeppel]Looks great, excited to try it out. Two questions though,

I checked the feature list and didn't see anything about the Role Based Permissions that were to be in this release. Is there any news on that?

Also, was the bug going to be fixed that sent notifications to Assigned To people when creating a change or problem template?[/quote]

Hi andykeppel,

You are correct, there are a few more features that still need to be added to the relase notes - we are finalizing them these days.
The 2 additional relevant features to our comment I confirm will be in release 6.5 are :
Create the permissions per groups Vs individual permission per user. and assign group permissions. you can create multiple group permissions and assign a user to multiple groups - the user will receive the total highest permissions of all the groups.
You may choose whether to assign group permissions or individual permission for each user.

The second Feature is related to controlling the values that user can enter in to customized lists in the Service Request Form, you may decide to limit certain values to certain groups - for example - only senior support can change the status of a service request to verified closed, or decide an issue is Urgent etc....

I will update the release notes including the list of bug fixes in the next few days,
I am almost sure that the issue with sending notifications on creation of templates has been resolved - but I need to double check that.

Thanks for all your good inputs ! we are excited here at SysAid towards the new release !

Oded

Screenshot Sneak Peek of SysAid Release 6.5

Obelix — GMT

Oded...
How about the querry thing ?
Will there be more options (like there are "is not" instead of only "is"...) ?

Screenshot Sneak Peek of SysAid Release 6.5

Oded M — GMT

[quote=Obelix]Oded...
How about the querry thing ?
Will there be more options (like there are "is not" instead of only "is"...) ?

[/quote]

Yup,
I know for sure that we added "is not" to the categories in the expression builder.

Oded

Re:Screenshot Sneak Peek of SysAid Release 6.5

SysAid#1 — GMT

Thank You to everyone at SysAid Technologies. This looks great!!!!! SysAid is the best!!!!!!

Screenshot Sneak Peek of SysAid Release 6.5

andykeppel — GMT

oh, I remember what my other question was...

Has the inability to search Custom Fields been fixed ( SR#244938 )?

Re:Screenshot Sneak Peek of SysAid Release 6.5

Lev — GMT

Great news Sysaid!

The new version looks good, with good improvements and features. Can't wait to try it !

Did you add admin tool capabilities of any kind? ( SSH, TELNET, RDP, VNC ... , event viewer .... )

Re:Screenshot Sneak Peek of SysAid Release 6.5

miguel — GMT

Congratulations for the new Release
That sounds really interesting!! Most of features seem to be quite useful!

Re:Screenshot Sneak Peek of SysAid Release 6.5

Richnep — GMT

I looked through the release notes and I didn't see anyting relating to this issue being fixed

http://www.ilient.com/Sysforums/posts/list/2774.page#12655

I was wondering if you could give an update on if this was going to be fixed in release 6.5?

Thanks

Re:Screenshot Sneak Peek of SysAid Release 6.5

StianSv — GMT

Looking forward to the new version!

Just one question, will the new SysAid have full support for html-emails? Just about the only thing i'm missing

Also, will the windows in the knowledgebase be resizable in the new version?

Screenshot Sneak Peek of SysAid Release 6.5

BJINS — GMT

StianSv,

I assume you know that there is support for HTML emails in 6.0, unless the functionality available is not what you would class as "full support".

Regarding the Knowledgebase, if you mean can you change the width of the two columns, this is not currently available in 6.5.03.

Have you posted both of the changes you require as Feature Requests on the forum?

M

Re:Screenshot Sneak Peek of SysAid Release 6.5

StianSv — GMT

Once again, thank you for the quick reply

I know that there is HTML-support on outbound emails from SysAid, but it doesnt seem like SysAid has it on incoming emails (at least not enough).

F.ex: We have alot of webbased reports written in ASP that users quite commonly copy data out of and email to us with questions regarding numbers in the reports etc. The formatting however is all messed up when we receive the mail in SysAid. All the text just appears on seperate lines. There's no tables or anything. Unfortunetly I cannot send an example as all these reports are restricted to employees only.

Thats what I mean about "full support", doesnt seem like SysAid can handle tables etc in mail.

I dont have the html-function enabled in SysAid at the moment, just using plain text, but we tested this a while ago with html support enabled and it was the same then. We turned off html-support again as there where no line breaks in the emails we sent out (I added
in the customization part).

I havent posted this in the Feature Requests, but I will certainly if it is not included in the newest version

EDIT: Ops, i missed the v6.0 part... we're still using v5.6.09 so that might explain it?

Screenshot Sneak Peek of SysAid Release 6.5

BJINS — GMT

StianSv,

The emails are not the issue with HTML integration, it is the field that the email content is going into. The description field in SysAid (where the body of the email goes into) is a plain text field, as is all the fields, there are no HTML fields within SysAid. This is why you cannot get the internal HTML emails correct.

You should post a feature request asking for HTML in the description field.

Have I explained that well enough? lol not sure how clear that was!

M

Re:Screenshot Sneak Peek of SysAid Release 6.5

StianSv — GMT

BJINS,

Your explanation was perfectly clear

I will post this as a feature request as this is something that we're rather dependent on when it comes to theese specific mails (imagine trying to make sense of a report which is viewed in plain text )

Thank you for your help

Screenshot Sneak Peek of SysAid Release 6.5

BJINS — GMT

StianSv,

A possible workaround for now would be getting your users to attach emails/reports/html templates. This would then be stored as an attachment within the SR and displayed correctly.

M

Re:Screenshot Sneak Peek of SysAid Release 6.5

andykeppel — GMT

I saw in the beta that you can schedule the automated imports of CSVs for End Users. Is there any way to specify more than one .csv? I import user information from both LDAP and AD, and need to be able to schedule two separate import jobs. Is this possible?

Screenshot Sneak Peek of SysAid Release 6.5

BJINS — GMT

andykeppel,

I see that you are a SysAid pathfinder, are you testing the current RC at the moment?

Having had a look at the current functionality of this import schedular, it does not look as though you can schedule for more than one file. If someone at SysAid can confirm this then if you would be best to add this as a Feature Request for the next release.

M

Screenshot Sneak Peek of SysAid Release 6.5

Haim — GMT

At the moment, there is no option to schedule more then one CSV per module (one for the users, one for assets ect'), and i saw andy already opened a request.

Be sure to vote on it if you want to see this feature implemented soon.

Regards.
Haim