http://www.ilient.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net
Is it possible to send a different E-mail when we close a sr?
I only can see an option "e-mail body end-user with sr"
How can I write the code so when we close a sr the end-user will receive a different e-mail body than with a change in a sr?

Best regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/327/993.page http://www.ilient.com/Sysforums/posts/preList/327/993.page GMT
If close do

this

end



If NOT close do

the rest

end
]]> http://www.ilient.com/Sysforums/posts/preList/327/1034.page http://www.ilient.com/Sysforums/posts/preList/327/1034.page GMT
LoL I will bang my head against the wall now. I never thought of that solution. How stupid can I be.

We almost have to go live with sysaid by now, so I'm a bit stressed hahaha...

Anyway, thanks again.

Kind regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/327/1036.page http://www.ilient.com/Sysforums/posts/preList/327/1036.page GMT
I've tried to do what Obelix wrote but I can't make it work.
Sysaid support, can you help me how to write the code.

Thanks.

Kind regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/327/1070.page http://www.ilient.com/Sysforums/posts/preList/327/1070.page GMT I created an escaltion rule that when 1 minute has passed after last modify time on closed status, send email to.

Works wonderfully.

Would you like a screen shot?
]]> http://www.ilient.com/Sysforums/posts/preList/327/1072.page http://www.ilient.com/Sysforums/posts/preList/327/1072.page GMT

Thanks for the help.

Kind regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/327/1077.page http://www.ilient.com/Sysforums/posts/preList/327/1077.page GMT text of closed request goes here
#end
]]> http://www.ilient.com/Sysforums/posts/preList/327/1078.page http://www.ilient.com/Sysforums/posts/preList/327/1078.page GMT text of closed request goes here
#end
[/quote]

Thanks techguy. Just a few minor changes so the syntax will be correct:


#if(${isClosedSR}==true )
text of closed request goes here
#else
text of not closed request goes here
#end

You can learn more about the syntax of the template language (Velocity) at:

http://velocity.apache.org/engine/releases/velocity-1.5/user-guide.html (user guide)

and

http://velocity.apache.org/engine/releases/velocity-1.5/vtl-reference-guide.htm (reference guide)



]]> http://www.ilient.com/Sysforums/posts/preList/327/1079.page http://www.ilient.com/Sysforums/posts/preList/327/1079.page GMT WOOaaa.... *widened excited eyes*
Do we have a lift off ?
What's the countdown ?

Shall we celebrate ?
*calmly looking down with beer barrel on his shoulder*]]> http://www.ilient.com/Sysforums/posts/preList/327/1082.page http://www.ilient.com/Sysforums/posts/preList/327/1082.page GMT Sysaid is very easy to use, but there are some things that need a bit of extra explanation.
This explanation I get here on the forum, from the sysaid support team and from the members/user.

Thanks for the code. Really help full.

@obelix,

LoL, yeah I can't wait to launch sysaid and sending out an E-mail with login data to our customers.

Kind regards,
René
]]> http://www.ilient.com/Sysforums/posts/preList/327/1109.page http://www.ilient.com/Sysforums/posts/preList/327/1109.page GMT http://www.ilient.com/Sysforums/posts/preList/327/31419.page http://www.ilient.com/Sysforums/posts/preList/327/31419.page GMT