http://www.sysaid.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net
However, we do have a problem when the external company sends in an attachment with their email response as the end user can then see this. Surely if the end user is unable to see the messages where they are not in the To or CC fileds then they should not be able to see the attachments where they have not been included in the To or CC of the email??

Is there a way to configure this?

Thanks in advance.

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Currently, SysAid doesn't support such feature. However, a work around is to create another email to receive those emails with attachments.
If you like, I can forwarded your suggestion to our feature request forum to vote for this feature.
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We do not want to create another email to receive attachments as we like the way that Sysaid keeps all the information together for each SR. Before we had Sysaid we would have to search through lots of emails to find the related ones for a support request and dont want to get back to this way of working.

Could you please move this to the feature request forum?

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Thanks
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