http://www.ilient.com/Sysforums/posts/list/108.page JForum - http://www.jforum.net Here's something you should know: The E-mail notification sent by your SysAid doesn't have to be written in plain text!
You may in fact, use any HTML tag to create a notification which is pleasant, easy to read, and may even include images such as your company logo, or any other image that can be useful for you.
Basically, you can enable HTML emails on the entire system.
To set this up:

1. Please go to Preferences > Integration > Email tab
2. Fill in the Encoding filed with the relevant information- this varies according to the encoding you use in SysAid. If the encoding you use is Unicode, please replace it with: UTF-8.
3. Fill in the Content Type field with the line: text/html; charset=utf-8 *ADMIN EDIT BY TECHGUY - text/html must all be lowercase *
4. After setting the HTML email type, you can use any email tags in your email notifications: <a>, <img>, <b> etc.
]]> http://www.ilient.com/Sysforums/posts/preList/43/49.page http://www.ilient.com/Sysforums/posts/preList/43/49.page GMT ]]> http://www.ilient.com/Sysforums/posts/preList/43/183.page http://www.ilient.com/Sysforums/posts/preList/43/183.page GMT There's an annoying side effect - on the messages, all the bloody html tags appear !

What say you Haim ?
*hobit look*]]> http://www.ilient.com/Sysforums/posts/preList/43/289.page http://www.ilient.com/Sysforums/posts/preList/43/289.page GMT
You can update your SysAid at: www.ilient.com/patches.html

]]> http://www.ilient.com/Sysforums/posts/preList/43/291.page http://www.ilient.com/Sysforums/posts/preList/43/291.page GMT
Hmmm.... never know SysAid got patches.

The link doesn't work...
There's however http://ilient/patch, unfortunately it's forbidden for regular user.

How do I get the patches, bro ?]]> http://www.ilient.com/Sysforums/posts/preList/43/332.page http://www.ilient.com/Sysforums/posts/preList/43/332.page GMT this will give a list of all available updates
You may need to do several updates, depending on the age of your current SysAid running]]> http://www.ilient.com/Sysforums/posts/preList/43/383.page http://www.ilient.com/Sysforums/posts/preList/43/383.page GMT Thanks Haim... Thanks doberman...

Wait...
Is there notification to users when new updates are released ?]]> http://www.ilient.com/Sysforums/posts/preList/43/395.page http://www.ilient.com/Sysforums/posts/preList/43/395.page GMT Thanks Haim... Thanks doberman...

Wait...
Is there notification to users when new updates are released ?[/quote]

Of course, we always send emails to our users.
If you don't receive them, try checking your spam filter.

]]> http://www.ilient.com/Sysforums/posts/preList/43/424.page http://www.ilient.com/Sysforums/posts/preList/43/424.page GMT
I managed to set the E-mail to HTML but I noticed that not all the HTML tags will be recognized.
Perhaps I do something wrong?
When I use a tag like you see underneath, nothing changes in the e-mail notifications.

[b]{FONT FACE="Times New Roman" SIZE="+3" COLOR="#FF0000"}Some text{/FONT}[/b]

In this example I use [b]{}[/b] instead of the normally used [b]<>[/b] otherwise you can not see the code.

How can I make this work? Or are those HTML tags not recognized by sysaid..

Best regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/43/533.page http://www.ilient.com/Sysforums/posts/preList/43/533.page GMT I know that the <font> tag work on SysAid, so there shouldn't be any errors.
How the text present in the notification? does all the settings are ignored or just some of them?

]]> http://www.ilient.com/Sysforums/posts/preList/43/563.page http://www.ilient.com/Sysforums/posts/preList/43/563.page GMT
The whole text is ignored by the <font> tag. It does not matter if I change the font to Calibri or Times new roman, it always show in the same (standard)font.
And as I wrote, even the color tag is ignored.
The brake tag and the line tag works ok.
Mmmm strange..

I'll try again..

Kind Regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/43/567.page http://www.ilient.com/Sysforums/posts/preList/43/567.page GMT
Are yours exchange-outlook ?
]]> http://www.ilient.com/Sysforums/posts/preList/43/868.page http://www.ilient.com/Sysforums/posts/preList/43/868.page GMT I've solved the problem. At first I wrote the code/tags as shown underneath,

<font face="arial" size="3">some text</font>

But that did not work,

After some trial and error I noticed that I must wrote it like this,

<font face=arial size=3>some text</font> So that is without the " " <- I don't know the English name for those.

Anyway it works now....
Thanks for the help.

Best regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/43/911.page http://www.ilient.com/Sysforums/posts/preList/43/911.page GMT I've solved the problem. At first I wrote the code/tags as shown underneath,

<font face="arial" size="3">some text</font>

But that did not work,

After some trial and error I noticed that I must wrote it like this,

<font face=arial size=3>some text</font> So that is without the " " <- I don't know the English name for those.

Anyway it works now....
Thanks for the help.

Best regards,
René [/quote]

I've noticed that the system doesn't really work that nicely with HTML emails. And, if you have to remove the quotes (or even escape them) that makes for some pretty nasty HTML code.

Any chance this will be fixed soon?]]> http://www.ilient.com/Sysforums/posts/preList/43/1193.page http://www.ilient.com/Sysforums/posts/preList/43/1193.page GMT is there a way to replace all line-breaks into <BR> in the notiifcation body?

thanks,
Maoz]]> http://www.ilient.com/Sysforums/posts/preList/43/2690.page http://www.ilient.com/Sysforums/posts/preList/43/2690.page GMT
I have setup our Email notifications to be HTML format. I have done this so we can customise the look and field options the end user recieves. After setting up the Email Integration option UTF-8, the user recieves a HTML based notification no problem but with no formatting. The notification is just one string of text.

Is there a default HTML page that I can edit to add my own tags, images etc. If so where is this located? I have searched on the server under html docs but not really anything that I could edit!

Any help would be appreciated
]]> http://www.ilient.com/Sysforums/posts/preList/43/2691.page http://www.ilient.com/Sysforums/posts/preList/43/2691.page GMT
Mark]]> http://www.ilient.com/Sysforums/posts/preList/43/4434.page http://www.ilient.com/Sysforums/posts/preList/43/4434.page GMT helpdesk@ilient.com regrading this issue and provide us with the following:
1. A screenshot of Preferences > Integration > Email.
2. A copy (or screenshot) of the email message which you have received.]]> http://www.ilient.com/Sysforums/posts/preList/43/4452.page http://www.ilient.com/Sysforums/posts/preList/43/4452.page GMT I'd like to be able to add our company logo to some of our email notifications.
Looks like v7.5 is already sending out HTML formatted emails, so would it be just a case of including an html tag into the template via Customize => Customized Notifications => “Email body to end user regarding a Service Request” and then adding a <img src="location"> somewhere down the bottom?

If so, can i dump the image in the root as per http://www.ilient.com/Sysforums/posts/list/3792.page#17435 and point the src to there or do I have to put in in the html files location and then change my HTML Files Location to point to that place? as per http://www.ilient.com/customize.htm?]]> http://www.ilient.com/Sysforums/posts/preList/43/25029.page http://www.ilient.com/Sysforums/posts/preList/43/25029.page GMT Thanks.]]> http://www.ilient.com/Sysforums/posts/preList/43/25285.page http://www.ilient.com/Sysforums/posts/preList/43/25285.page GMT ORT/sysaid_logo.png" alt="Fintech" /> ]]> http://www.ilient.com/Sysforums/posts/preList/43/25691.page http://www.ilient.com/Sysforums/posts/preList/43/25691.page GMT http://www.ilient.com/Sysforums/posts/preList/43/25699.page http://www.ilient.com/Sysforums/posts/preList/43/25699.page GMT http://www.ilient.com/Sysforums/posts/preList/43/28526.page http://www.ilient.com/Sysforums/posts/preList/43/28526.page GMT
Please open a service request with SysAid at helpdesk@sysaid.com and provide us with the following:

1. Please send yourself a test message, using the envelope icon on the top bar.
Did you receive the email on your mailbox?

2. Please provide us with screenshots of:
Preferences -> Help Desk Settings -> General Settings tab.
Preferences -> Help Desk Settings -> Routing tab
Preferences -> Integration -> Email tab > Modify (if you have more than one integration, please send a screenshot of each integration)

3. Please provide us with your entire ...\SysAidServer\root\WEB-INF\logs folder (zipped)

We're looking forward to receiving the requested information from you.

Thanks Inna.
]]> http://www.ilient.com/Sysforums/posts/preList/43/28564.page http://www.ilient.com/Sysforums/posts/preList/43/28564.page GMT

[url=http://www.shustermanfinancial.com/section9.cfm]Independent Financial Advisor[/url]]]> http://www.ilient.com/Sysforums/posts/preList/43/29280.page http://www.ilient.com/Sysforums/posts/preList/43/29280.page GMT