http://www.ilient.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net http://www.ilient.com/Sysforums/posts/preList/457/1771.page http://www.ilient.com/Sysforums/posts/preList/457/1771.page GMT
In SysAid, you can assign groups to service requests, but only administrator users in those groups will receive notifications about it.

Does your groups contain administrators?
]]> http://www.ilient.com/Sysforums/posts/preList/457/1789.page http://www.ilient.com/Sysforums/posts/preList/457/1789.page GMT http://www.ilient.com/Sysforums/posts/preList/457/1795.page http://www.ilient.com/Sysforums/posts/preList/457/1795.page GMT
]]> http://www.ilient.com/Sysforums/posts/preList/457/1842.page http://www.ilient.com/Sysforums/posts/preList/457/1842.page GMT http://www.ilient.com/Sysforums/posts/preList/457/17750.page http://www.ilient.com/Sysforums/posts/preList/457/17750.page GMT
You need to change the admin permissions to ensure they can only view and modify SR's "User and Groups Only"

Have you included the field in the SR View "Admin group"]]> http://www.ilient.com/Sysforums/posts/preList/457/17755.page http://www.ilient.com/Sysforums/posts/preList/457/17755.page GMT