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		<title><![CDATA[Latest posts for the topic "Service Quality"]]></title>
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				<title>Service Quality</title>
				<description><![CDATA[ When i am getting reports for service quality i mostly see the service request MTTR as 0.0. I think this is becuase of when the service request created its quickly taken by an admin and be solved in a minutes. So i am getting 0.0.<br /> But its very useless. I want to get it in minutes or hours maybe. Like it has to be written there 6 minutes (0.1 hours). Any one experiencing this?]]></description>
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				<pubDate><![CDATA[Thu, 17 Jun 2010 02:28:05]]> GMT</pubDate>
				<author><![CDATA[ mademirci]]></author>
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