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		<title><![CDATA[Latest posts for the topic "Who is responsible for sysaid HELP menu ?!?!??!"]]></title>
		<link>http://www.sysaid.com/Sysforums/posts/list/59.page</link>
		<description><![CDATA[Latest messages posted in the topic "Who is responsible for sysaid HELP menu ?!?!??!"]]></description>
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				<title>Who is responsible for sysaid HELP menu ?!?!??!</title>
				<description><![CDATA[ As probabbly the only one who complain about it years ago...<br /> with the current system:<br /> <br /> *proudest bow and smile*<br /> Good job.<br /> <br /> ]]></description>
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				<link>http://www.sysaid.com/Sysforums/posts/preList/4986/21738.page</link>
				<pubDate><![CDATA[Wed, 23 Jun 2010 23:47:35]]> GMT</pubDate>
				<author><![CDATA[ Obelix]]></author>
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				<title>Re:Who is responsible for sysaid HELP menu ?!?!??!</title>
				<description><![CDATA[ Hi Obelix,<br /> <br /> The SysAid help files are an ongoing project. Our development team has provided us with the link to the community for each page in the online help files, and we're very grateful to them for that. The actual content of the help files is written by the technical writing team.<br /> <br /> Of course, one of the reasons the help files are of such high quality is because SysAid is very well designed and extremely easy to write about  :D  (thank you product manager, design team, and development team!)<br /> <br /> If you have any suggestions for improvements to the help files, or if you find a place where corrections are needed, you can post your comments in the comments section for that help page. We'll do our best to implement any improvements you can suggest!<br /> <br /> Thank you very much for your praise, and enjoy SysAid!<br /> <br /> ]]></description>
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				<link>http://www.sysaid.com/Sysforums/posts/preList/4986/21755.page</link>
				<pubDate><![CDATA[Thu, 24 Jun 2010 10:37:52]]> GMT</pubDate>
				<author><![CDATA[ David Cohen]]></author>
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				<title>Re:Who is responsible for sysaid HELP menu ?!?!??!</title>
				<description><![CDATA[ I have a suggestion, it would be great if there was some way of linking "known issues" (as you like to call them) back to the help pages in some way, so that it would avoid un-necessary calls to support for issues that you are already aware about. May be you add the orange triangle mechanism (from the feature request forum), to track how many people are experiencing the same issue and then when the known issue is resolved, it could automatically email all the people who have registered that they are experiencing that issue to say that it has been resolved.]]></description>
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				<link>http://www.sysaid.com/Sysforums/posts/preList/4986/21761.page</link>
				<pubDate><![CDATA[Fri, 25 Jun 2010 05:04:51]]> GMT</pubDate>
				<author><![CDATA[ techguy]]></author>
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