http://www.sysaid.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net
A user, for example jdoe@mycompany sends me an email stating an issue. I then forward that email to sysaid for it to open a trouble ticket. For some reason whenever I do that one of our other users (the same user everytime), we'll say lsmith@mycompany, gets an email about the new service request. I've checked the settings to see if lsmith@mycompany is in there anywhere but she isn't.

Anyone had this problem or know how to fix it?

Thanks]]> http://www.sysaid.com/Sysforums/posts/preList/548/2230.page http://www.sysaid.com/Sysforums/posts/preList/548/2230.page GMT http://www.sysaid.com/Sysforums/posts/preList/548/2235.page http://www.sysaid.com/Sysforums/posts/preList/548/2235.page GMT http://www.sysaid.com/Sysforums/posts/preList/548/2238.page http://www.sysaid.com/Sysforums/posts/preList/548/2238.page GMT ]]> http://www.sysaid.com/Sysforums/posts/preList/548/2245.page http://www.sysaid.com/Sysforums/posts/preList/548/2245.page GMT