http://www.ilient.com/Sysforums/posts/list/113.page JForum - http://www.jforum.net
Does any one have another way to set up the remote control?

thanks]]> http://www.ilient.com/Sysforums/posts/preList/592/2448.page http://www.ilient.com/Sysforums/posts/preList/592/2448.page GMT
SysAid remote control function uses a call back technique which means that the information showing on the remote control page should be of the computer you trying to connect from.

When clicking the RC button the information showing is posting it self as a request for remote control on the server the client connect the server pick up the post use the information showing on the post to connect to the admin computer.

Based on this what you will need to do open a port on the firewall & define port forwarding that every connection to this port will be forwarded to the admin computer.

Please let me know if I have provided you with the information you need.


Thank you
Sarah
]]> http://www.ilient.com/Sysforums/posts/preList/592/2507.page http://www.ilient.com/Sysforums/posts/preList/592/2507.page GMT
I didn't realize that the client installation called home to the admin computer often enough to check for remote control requests.

Thanks for clearing that up.

meofcourse]]> http://www.ilient.com/Sysforums/posts/preList/592/2605.page http://www.ilient.com/Sysforums/posts/preList/592/2605.page GMT
Although i made a complete bodge of the initial installation and running of the RC once i had configured everything correctly and become familiar with it it worked really well.]]> http://www.ilient.com/Sysforums/posts/preList/592/2638.page http://www.ilient.com/Sysforums/posts/preList/592/2638.page GMT http://www.ilient.com/Sysforums/posts/preList/592/6515.page http://www.ilient.com/Sysforums/posts/preList/592/6515.page GMT
Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/592/6526.page http://www.ilient.com/Sysforums/posts/preList/592/6526.page GMT
I agree with you, it's just settings.
Otherwise RC works great.]]> http://www.ilient.com/Sysforums/posts/preList/592/6530.page http://www.ilient.com/Sysforums/posts/preList/592/6530.page GMT http://www.ilient.com/Sysforums/posts/preList/592/12600.page http://www.ilient.com/Sysforums/posts/preList/592/12600.page GMT
At the moment you can define port forwarding to one of the compuers in the network, connect to this computer and connect the others from him.

We are working on our RC and trying to improve it so we hope it will answer your demands.

Have a nice day,
Itay]]> http://www.ilient.com/Sysforums/posts/preList/592/12624.page http://www.ilient.com/Sysforums/posts/preList/592/12624.page GMT Also a remote user uses there dyndns and port to forward the connection to them]]> http://www.ilient.com/Sysforums/posts/preList/592/12637.page http://www.ilient.com/Sysforums/posts/preList/592/12637.page GMT Also a remote user uses there dyndns and port to forward the connection to them[/quote]

Thank you this is a great Resolution. (I really need to look at it with different eyes)]]> http://www.ilient.com/Sysforums/posts/preList/592/12660.page http://www.ilient.com/Sysforums/posts/preList/592/12660.page GMT I have done this way.

Install and set a free vpn Network software (hamachi) at all my support costumer computer, after that run the instalation procedure of Syaid client de IP Address to my vpn IP preveusly set o a vpn client instalation on my SysAid Server.

When I need to conect the remoto client computer I set my vpn IP Address as the IP Address to call back.

I hoolpe this can help,

Alex]]> http://www.ilient.com/Sysforums/posts/preList/592/12692.page http://www.ilient.com/Sysforums/posts/preList/592/12692.page GMT
Here is a feature request that would solve the issue and eliminate any of that manual configuration. I have used another well known (and very expensive) product that works in this way, and the freedom to work on any of your clients PC's from anywhere at any time truly is a god send.

http://www.ilient.com/Sysforums/posts/list/2724.page#12359]]> http://www.ilient.com/Sysforums/posts/preList/592/12696.page http://www.ilient.com/Sysforums/posts/preList/592/12696.page GMT