Slow/delayed typing in Solution

MaloNovo — GMT

When typing out a solution, the delay for the characters to be typed is really annoying. I can get 5-8 words 'ahead' of what is in Sysaid and it is really annoying to hit 'apply' and half of my solution is still waiting to be input. Is there a way to speed it up?

using Vista Buisness, IE7, with a tablet PC.

Re:Slow/delayed typing in Solution

Vitaly Vlasenko — GMT

Hello MaloNovo,

Did you try using a different browser, such as firefox 3?
Is this issue occurs only on one computer or on all of your computers?
What version of SysAid are you using?

Best regards,
Vitaly Vlasenko.

Re:Slow/delayed typing in Solution

MaloNovo — GMT

The error occurs on both of our administrator machines, both of which use Internet Explorer.

The issue is not present on Firefox, but we have to use IE as that is what the firm-standard is.

Re:Slow/delayed typing in Solution

BJINS — GMT

Is this the only field that reacts slowly? Is it a consistent problem, every time you type a solution or is it erratic??

There have been a couple of times when the machine has suffered slow-down, but i put that down to out crap hardware not the software.

Re:Slow/delayed typing in Solution

MaloNovo — GMT

The solution field is the only one that suffers this issue. Notes, Act, messages, etc. all work fine.

It isin't computer slow down, at least not that we can tell. I can have a firefox window open and a IE window open and it works just dandy in FF and slow 1-character-per-second in IE7. I'm going to download IE8 and see if that works any better.

I think that it is something to do with the code here:

{...}

{...}
<br /> 
<br /> because what I am getting from that is that we set a variable every single time we type in that box. Although I could be wrong.
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>MaloNovo — <![CDATA[Tue, 19 Aug 2008 09:16:38]]> GMT</p>
 I have also found that it is also on when you are inputting a ticket into the system, in the disc. field. I had not noticed this before.
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>Adam Racer — <![CDATA[Tue, 19 Aug 2008 12:28:44]]> GMT</p>
 In order to address such performance issues, we would recommend that you upload your database to our ftp site and we will then check this further on our end.
<br /> To begin this process, please open a service request at <a class="snap_shots" href="mailto:helpdesk@ilient.com">helpdesk@ilient.com</a> and we will be happy to provide you with further instructions by email.
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>MaloNovo — <![CDATA[Tue, 19 Aug 2008 12:50:27]]> GMT</p>
 I cannot find out how to upload our database to you. Is there a FAQ on how to do this?
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>techguy — <![CDATA[Tue, 19 Aug 2008 16:38:01]]> GMT</p>
 they will supply the ftp details once you have opened a case with them.
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>Slowtwitch — <![CDATA[Mon, 5 Jan 2009 19:57:52]]> GMT</p>
 Hi, we have just installed SysAid and have a similar experience.  Some of our machines run fast and some slow.  the ones that are slow have a really long lag on typing which is not restricted to any one field. Any text field if you type there can be a really serious time lag.  Can you post the solution that you found for the previous users?
<br /> 
<br /> I have since found that this is an IE6 issue as does not occur using firefox.  Anyone else found the answer? apart from the obvious "dont use IE6" 
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>Slowtwitch — <![CDATA[Sun, 11 Jan 2009 14:49:53]]> GMT</p>
 Looks like the answer is to get rid of IE6.  Have since changed all pcs to firefox and everything runs much faster and no typing lag.
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<h1>Slow/delayed typing in Solution</h1>
<p>Haim — <![CDATA[Mon, 12 Jan 2009 09:08:36]]> GMT</p>
 Hello everyone
<br /> 
<br /> After additional testings, we were not able to re-create the issue with IE 6 or 7.
<br /> 
<br /> Slow typing in general is being caused due to lack of system resources, so it might be a good idea to check the RAM usage of those systems.
<br /> 
<br /> Best regards.
<br /> Haim
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>CCSO IT — <![CDATA[Wed, 14 Jan 2009 12:56:25]]> GMT</p>
 We have experienced this in Outlook - it had to do with Outlook using Internet Explorer instead of Microsoft Word as its email editor.  What would happen is that Outlook/IE would check every word you type against the restricted sites, etc, so it lagged out.  Long story short, your problem is probably not related, but it was fixed for us by clicking Tools > Internet Options > Advanced Tab > Reset > Reset.  It may be worth a shot.
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>Slowtwitch — <![CDATA[Wed, 14 Jan 2009 16:05:36]]> GMT</p>
 Hi Haim, if you have a really grunty machine then you wont notice it but if you have a lower spec'd processor then you will.  It is a know IE problem.  We did not add any RAM to our lower spec'd pcs, we just changed to firefox and the lag disappears and the performance of SysAid improves.
<br /> 
<br /> If you have firefox and a grunty machine then you are even better off.
<br /> 
<br /> cheers,
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>EbroIN — <![CDATA[Mon, 27 Apr 2009 03:26:35]]> GMT</p>
 Hi, just moved [url=http://www.ilient.com/Sysforums/posts/list/1949.page]my[/url] thread with the similar problem to this thread.
<br /> 
<br /> I experience the same problems mainly with internet explorer but not with firefox. It cannot be due to a grunty machine (4GB RAM, Core2Duo 2.5GHz) but I assume that might be something with an error correction mechanism or spell checking bound to that text areas.
<br /> 
<br /> This issue occurs on SOME computers, and I experience that CPU load raises to 100% while trying to enter text. After the text was inserted CPU load reverts to normal.
<br /> 
<br /> I cannot clearly follow that issue but it occured the first time after I've updated my installation from 5.X to 6.0.4. IE8 was working fine on release 5. 
<br /> 
<br /> Firefox is NOT an option for my company because we rely on the SSO mechanisms of IE for our company intranet and ERP system. 
<br /> 
<br /> Any suggestions would be highly appreciated 
<br /> 
<br /> best regards,
<br /> 
<br /> EbroIN
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<h1>Slow/delayed typing in Solution</h1>
<p>Haim — <![CDATA[Thu, 6 Aug 2009 07:47:49]]> GMT</p>
 Here is something is found after doing a quick search on the issue:
<br /> <a class="snap_shots" href="http://support.microsoft.com/kb/251787" target="_blank" rel="nofollow">http://support.microsoft.com/kb/251787</a>
<br /> 
<br /> Might be a solution.
<br /> Best regards.
<br /> Haim
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>Attain — <![CDATA[Tue, 15 Sep 2009 22:02:49]]> GMT</p>
 I am expriencing this same issue. And resources does not seem to be an issue. Any Help would be appeciated.
<br /> 
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>EbroIN — <![CDATA[Wed, 16 Sep 2009 03:15:04]]> GMT</p>
 I still suffer from this problem,
<br /> 
<br /> I'm using Firefox now (and only for SysAid) so SSO won't do the job... too bad 
<br /> 
<br /> best regards,
<br /> 
<br /> EbroIN
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>Haim — <![CDATA[Wed, 16 Sep 2009 06:41:41]]> GMT</p>
 [quote=EbroIN]I still suffer from this problem,
<br /> 
<br /> I'm using Firefox now (and only for SysAid) so SSO won't do the job... too bad 
<br /> 
<br /> best regards,
<br /> 
<br /> EbroIN[/quote]
<br /> 
<br /> You can actually use SSO with firefox,
<br /> 1. In the address bar of Firefox, type about:config. This will show all the settings for Firefox.
<br /> 
<br /> 2: Find the key network.automatic-ntlm-auth.trusted-uris. This is a comma-delimited list of all host-names that you want to use NTLM with.
<br /> 
<br /> 3: Just enter your host-names like this: host1.mydomain.com, host2.mydomain.com
<br /> 
<br /> Best regards.
<br /> Haim
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>scumgrief — <![CDATA[Wed, 30 Jun 2010 14:16:48]]> GMT</p>
 Has anyone found a fix for this in your organization?
<br /> 
<br /> We have this problem on various workstations, using either IE 6 or 7-currently testing with 8 to see if that helps.
<br /> 
<br /> But as others mentioned, when an Admin starts to type, the processor maxes out to 100%.  
<br /> 
<br /> Using a browser besides IE is not an option for us.
<br /> 
<br /> Thanks,
<br /> 
<br /> scum
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<h1>Re:Slow/delayed typing in Solution</h1>
<p>EbroIN — <![CDATA[Thu, 1 Jul 2010 02:52:09]]> GMT</p>
 I've installed SysAid Version 7.04 and the problem doesn't occur anymore.
<br /> 
<br /> best regards,
<br /> 
<br /> EbroIN
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