http://www.sysaid.com/Sysforums/posts/list/59.page JForum - http://www.jforum.net Now that Iphones are getting more and more common - the demand is increasing.....

]]> http://www.sysaid.com/Sysforums/posts/preList/701/3043.page http://www.sysaid.com/Sysforums/posts/preList/701/3043.page GMT http://www.sysaid.com/Sysforums/posts/preList/701/3109.page http://www.sysaid.com/Sysforums/posts/preList/701/3109.page GMT It works once or twice ....
After that the only thing that will "work", or let's say "not work" - is you in your current position......

Managers don't like to hear why things can't or shouldn't be done - They just want them done !

Problem is that when new managers come to your organization they sometimes have these kind of requests and they say "it worked fine in my previous company...."

But don't get me wrong... I agree with your aproach - it is the correct one - stick to your policy.





]]> http://www.sysaid.com/Sysforums/posts/preList/701/3116.page http://www.sysaid.com/Sysforums/posts/preList/701/3116.page GMT
Fortunately for me I'm both thick skinned and blunt so I have no problem saying no to even the CEO if needed. Well ok, to him it'd be a "I'd prefer not to because of X, Y and Z. However this is my professional opinion but it's your company to it's your call". obviously with a bit of light hearted banter to take away the pain of being told no.

If you're in the situation where senior managers are constantly trying to change policy or skirt the rules, I would suggest that you get some comprehensive company policies and standards in place and make sure you have the backing of some very senior people if not the head honcho. Once you've got these policies in place you can then say "I'm sorry but that's not the company standard or policy. I'd be happy to review the policies again with the senior staff / CEO but that will take a while to get organised so in the meantime can I suggest we stick to our own company rules?" ..... or words to that effect at least.

As to having iPhone connect to the email server, I've just issued a directive reminding people that if it connects to our internal network then it must be a company bit of kit so I'll quite happily take home / sell on eBay anybody's iPhone, home laptop, iPod, external hard drive etc. Seems to get the message across not to connect unauthorised items to our internal systems, I think lol

EDIT: New managers bringing in "but it worked like this at my last place" are great fun! You can use them to have your systems upgraded, to champion your cause if you get them going in the right direction .... or just politely inform them "I'm sorry but this is how we work at this company. Thank you for your points on system X and I'll definitely look into it further. can we schedule sometime to get some thoughts down so I can review changing over our current setup?"

Remember: be nice but stick to you guns. As I tell my junior(s) - you don't have to tell someone to "go forth and multiply" just to say no. lol]]> http://www.sysaid.com/Sysforums/posts/preList/701/3118.page http://www.sysaid.com/Sysforums/posts/preList/701/3118.page GMT
]]> http://www.sysaid.com/Sysforums/posts/preList/701/3203.page http://www.sysaid.com/Sysforums/posts/preList/701/3203.page GMT http://www.sysaid.com/Sysforums/posts/preList/701/3301.page http://www.sysaid.com/Sysforums/posts/preList/701/3301.page GMT So all I need to do now is to get my Iphone users to upgrade.....

Thanks!

]]> http://www.sysaid.com/Sysforums/posts/preList/701/3322.page http://www.sysaid.com/Sysforums/posts/preList/701/3322.page GMT
There response was that there not used for a miriad of reasons, however the main reasons being

1) Provisioning differences. In a central service desk environment where you control numerous devices in different locations, the ability to control the device via standard group policies (in the case of windows mobile devices) is paramount.
2)PKI certificates, which are another means of security are note supported by non windows mobile devices.

I also find that from a user perspective a windows mobile device being based on windows in general is alot easier for a user to get used to when compared with the iphone or similar interfaces.]]> http://www.sysaid.com/Sysforums/posts/preList/701/3368.page http://www.sysaid.com/Sysforums/posts/preList/701/3368.page GMT ]Try telling that to our CEO.....
It works once or twice ....
After that the only thing that will "work", or let's say "not work" - is you in your current position......
Managers don't like to hear why things can't or shouldn't be done - They just want them done !
Problem is that when new managers come to your organization they sometimes have these kind of requests and they say "it worked fine in my previous company...."
But don't get me wrong... I agree with your aproach - it is the correct one - stick to your policy.

[/quote]

People rarely like to bring work with them.

I am almost certain these kinds of request came from using company's properties for personal use.
That's why when I was appointed to take charge first policy I enforce is no private mail in company's mailbox and yes they will be monitored. You want privacy ? Go to the standalone dial up connection and knock yourself up...
When there are no jessica alba wallpapers, 3gp and or torrent bits waiting for them in the company mailbox... the request will die gracefully.

If it is a legitimate request though... keep in mind the objective is to give access to certain data... not to "use iphone".
Give them what they need... not what they want... and you can challenged the "work well previously..." whine with "You can do that with this sir... why does it have to be an iphone ?"

Some boss, you shall unfortunately come to know, got the job simply out of luck. These kinds of trolls don't even aware how embarashing a "Because it looks prettier in iphone !" sounds in a professional premises. Dealing with them I suggest you have him e-mail the request through the coolest, hippiest, undisputeablly best helpdesk system in the planet called...*glance at Haim ... t-shirt hint... t-shirt hint...* SysAid, so you have it black and white and save them in your "every dirt of each bosses" USB.
That way... when the music stop... you have a chair reserved.

Capisce ?
*Corleone's smile*]]> http://www.sysaid.com/Sysforums/posts/preList/701/3509.page http://www.sysaid.com/Sysforums/posts/preList/701/3509.page GMT