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		<title><![CDATA[Latest posts for the topic "Importing SR content into CR"]]></title>
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		<description><![CDATA[Latest messages posted in the topic "Importing SR content into CR"]]></description>
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				<title>Importing SR content into CR</title>
				<description><![CDATA[ We are using the ITIL change management workflows for many processes and getting to a point now where it is a major part of our business. However, there is one flaw I cannot over come. In one of our workflows an end user will submit a service request and attach a document for clarification of the request. When the change request is created (link item to SR) the attachment does not import from the original SR to the new CR. How can this be done other than to open the original SR, download the file, then upload it into the new SR/CR? (Also screen captures!!)<br /> <br /> Cheers<br /> <br /> Anthony]]></description>
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				<pubDate><![CDATA[Wed, 14 Sep 2011 23:07:45]]> GMT</pubDate>
				<author><![CDATA[ AnthonyM]]></author>
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				<title>Re:Importing SR content into CR</title>
				<description><![CDATA[ You are correct, currently SysAid doesn't have the capability to link automatically the SR attachments to the CR. <br /> This sounds as a very good feature request. To submit a feature request go to : <a class="snap_shots" href="http://www.ilient.com/Sysforums/forums/show/101.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/forums/show/101.page</a><br /> <br /> Yair Bortinger<br /> <br /> SysAid customer Relations]]></description>
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				<pubDate><![CDATA[Mon, 19 Sep 2011 14:10:17]]> GMT</pubDate>
				<author><![CDATA[ Yair Bortinger]]></author>
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