http://www.sysaid.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net
If you look at them in a list view, they show as open under "Status." But once working on or in a specific incident, if you re-assign it or try to close the incident, it will ask you to please select a status before moving on. I'm assuming this is a simple fix?

Below is a screenshot of the incident:



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