<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0">
	<channel>
		<title><![CDATA[Latest posts for the topic "escalations?"]]></title>
		<link>http://www.sysaid.com/Sysforums/posts/list/112.page</link>
		<description><![CDATA[Latest messages posted in the topic "escalations?"]]></description>
		<generator>JForum - http://www.jforum.net</generator>
			<item>
				<title>escalations?</title>
				<description><![CDATA[ I have a category in sysaid this category is for software that is only used in one dept. that department supervisor wants to get emailed when ever anyone puts a ticket in for this category. I have tried to set this up as an escalation but it does not ever work? do I do this in a different area? i included a screen shot to help any help is appreciated?<br /> <br /> ]]></description>
				<guid isPermaLink="true">http://www.sysaid.com/Sysforums/posts/preList/8212/33861.page</guid>
				<link>http://www.sysaid.com/Sysforums/posts/preList/8212/33861.page</link>
				<pubDate><![CDATA[Wed, 14 Mar 2012 20:11:26]]> GMT</pubDate>
				<author><![CDATA[ mgrant.EMCO]]></author>
			</item>
			<item>
				<title>Re:escalations?</title>
				<description><![CDATA[ Change the status to new. Set the escalate when more 5 minutes have passed, as they only run every 5-10 minutes anyways. See if that helps]]></description>
				<guid isPermaLink="true">http://www.sysaid.com/Sysforums/posts/preList/8212/33865.page</guid>
				<link>http://www.sysaid.com/Sysforums/posts/preList/8212/33865.page</link>
				<pubDate><![CDATA[Thu, 15 Mar 2012 00:23:24]]> GMT</pubDate>
				<author><![CDATA[ 5.7FSN]]></author>
			</item>
			<item>
				<title>escalations?</title>
				<description><![CDATA[ thanks]]></description>
				<guid isPermaLink="true">http://www.sysaid.com/Sysforums/posts/preList/8212/33878.page</guid>
				<link>http://www.sysaid.com/Sysforums/posts/preList/8212/33878.page</link>
				<pubDate><![CDATA[Thu, 15 Mar 2012 16:34:26]]> GMT</pubDate>
				<author><![CDATA[ mgrant.EMCO]]></author>
			</item>
	</channel>
</rss>