http://www.sysaid.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net I'm from Chile, and I need an little help about the classification tickets.

In the module Service Desk exist three modules: Incident, Change, Problem.

Exist the possibility to create a new module?.
Because the configuration in the workflow is different in case about the request.

I hope that my explanation is understood.

Thanks a lot.
Regards.
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This will be available during 2012

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