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		<title><![CDATA[Latest posts for the topic "Send Message from SR Subject Line"]]></title>
		<link>http://www.sysaid.com/Sysforums/posts/list/120.page</link>
		<description><![CDATA[Latest messages posted in the topic "Send Message from SR Subject Line"]]></description>
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				<title>Send Message from SR Subject Line</title>
				<description><![CDATA[ I am trying to find a way to limit the automatic text that is placed in subject line when using "Send Message" from a SR. I want to only display the SR Number and our company name, but not the title of the service request. Is this possible? I couldn't adjust this through the translate file as I thought could be done initially.]]></description>
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				<pubDate><![CDATA[Tue, 17 Apr 2012 20:02:29]]> GMT</pubDate>
				<author><![CDATA[ chris.kutsch]]></author>
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				<title>Re:Send Message from SR Subject Line</title>
				<description><![CDATA[ I think what you are looking for is under Customize-Notifications and then select E-mail subject to end user regarding a Service Request.  I think you would want something like:<br /> <br /> ${ID} ${Company}<br /> <br /> Hope this helps.]]></description>
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				<pubDate><![CDATA[Tue, 17 Apr 2012 20:37:18]]> GMT</pubDate>
				<author><![CDATA[ Matrix-Donald]]></author>
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				<title>Re:Send Message from SR Subject Line</title>
				<description><![CDATA[ That's not what I am referring to. Under Service Desk, if you open an Incident, you will have the option to send the end user an email. When you click the "Send Message" link from here, the subject line is prepopulated with the subject line from the translate file as well at the title of the service request. I would like to know how to remove the title from this subject line.]]></description>
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				<pubDate><![CDATA[Tue, 17 Apr 2012 21:26:10]]> GMT</pubDate>
				<author><![CDATA[ chris.kutsch]]></author>
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