Customize

Customized Notifications

There are a number of events in SysAid that can trigger automatic notifications, such as creating a new administrator, assigning a task to an administrator, or when an end user submits a new service record. This page allows you to edit the contents of these notifications.

From the Notification list, choose the notification you would like to edit. The page will refresh to show you the current contents of that notification, which you may then edit. Make sure to click Save after making any changes.

Using tags in your notifications

SysAid allows you to insert dynamic data into your notifications based upon the event that triggers the notification. An example would be including the status and category of a service record, or the title and progress towards completion for a task. Many of the notifications include tags in their default contents, but these are only a fraction of the tags that you have available to use. Please see the table below for a complete list of available tags.

"If" statements in your notifications

There may be times that you would like certain text to be added to a notification only if certain conditions are true. For instance, if a service record is sent when the helpdesk is closed, you can use the tag $isAfterHours in the following way:

#if( ${AfterHours} && ${AfterHours}==true && ${IsNewSr}==true)

The Helpdesk is not active at the moment. Your service record will be addressed during working hours.

#end

Please see the table below for a list of available variables for use in "If" statements.

Custom notifications in multiple languages

SysAid allows you to add language specific text to your notifications. That is to say, a user using SysAid in Spanish will receive Spanish text and a user using SysAid in English will receive English text. To add language specific text:

1. Go to Preferences --> Account Defaults and uncheck the option Use the default language for automatic notifications.
2. Download to your computer the SysAid translation file for the desired language. The translation file is located under Customize --> Translate.
3. Open the translation file and scroll to the very bottom.
4. Add a new key for each text that you want in your notifications. Each key should look like this:

_custom.notif_keyname=Text that will appear in the notification

5. Replace keyname with a unique name of your choosing.
6. Replace Text that will appear in the notification with your desired text in the language of your choice.

Example: _custom.notif_bday=Happy birthday!

7. Repeat steps 1 - 4 for each language your users will be using.

Example: You have English, Spanish, and Italian speaking end users. You must add each key and its appropriate translation to the English, Spanish, and Italian translation files. In the English translation file, you would put _custom.notif_bday=Happy birthday!, in the Spanish translation file you would put _custom.notif_bday=¡Feliz cumpleaños!, etc.

8. In SysAid, go to Customize --> Notifications.
9. Select from the dropdown list the notification to which you would like to add your new text.
10. In the exact place you would like your text to appear, enter:

$resource.getString("_custom.notif_keyname")

Example: $resource.getString("_custom.notif_bday")

This will insert the text from the translation file for the language your user is using when the notification is sent.

Return to defaults

Click Return to Default to return the currently selected notification to the SysAid default.

Click Return All to Default to return all notifications to the SysAid defaults. Please use caution when selecting this option, as it will erase all changes you've made to all of the notifications.

List of all tags in custom notifications

In the table below is the full list of tags and their meaning in SysAid.