End User Portal
This page discusses logging into the Sysaid End User Portal. For a full explanation of features avaible to you in the End User Portal, please read the End User Portal Guide.
There are three ways for you to access the SysAid End User Portal. You can:
*Must be enabled by your IT administrator.
Logging into SysAid using the F11 hotkey
You can quickly and easily log into the SysAid End User Portal by pressing the SysAid hotkey. By default, the hotkey is F11. As an added benefit, SysAid will take a screenshot of whatever's on your screen at the time you press the hotkey. This is very useful if you have received an error message and would like to attach it to a new service record. Your computer will also be attached to the service record so that your IT staff will know immediately which computer the problem is on.
Using the hotkey is the preferred method of entering the SysAid End User Portal. Please be sure to ask your IT administrator if the SysAid hotkey is enabled.
Logging into SysAid using the desktop icon
Once SysAid is fully deployed in your organization, you will see a new desktop shortcut icon to access the SysAid End User Portal. Click on this icon to log into SysAid. As with the hotkey mentioned above, using the desktop shortcut icon will attach both a screenshot and your computer to any new service record you submit.
If you do not see the shortcut icon on your desktop, then your IT administrator has either disabled it or not yet installed it on your computer.
Navigating directly to the SysAid Server URL
If your organization has enabled neither the SysAid hotkey nor the SysAid desktop shortcut icon, you may still access SysAid by navigating directly to the SysAid Server URL in any web browser. Please ask your IT administrator for the exact URL you will use to log in.
SysAid login page
Depending upon the way you are logging into SysAid, you may see the SysAid login page.
To log in to SysAid, please enter your SysAid User Name and Password and select your Domain (the Domain field may not appear). Your IT administrator will give you this information when he or she first sets up SysAid for you.
Access the Password Self Service Wizard