Service Desk
Instant Message Popup
Instant messages are popups that give you one of two types of information:
Make sure that your browser is not blocking popups, or you will not receive instant messages. An administrator will receive an instant message the next time he or she opens a new page in SysAid.
Instant messages for new service records
To enable instant messages for new service records, please go to Service Desk --> Service Desk Settings --> General Settings and enable the option Send instant message to Administrator regarding a new Service Record.
Once enabled, any new service record that's assigned to you will generate an instant message that includes the time the SR was submitted, the submit user (appears in the Sender column), and the number and title of the new service record.
Instant messages sent from one admin to another
Any administrator can send an instant message to any other by clicking the send message icon 
on the top menu bar of SysAid and choosing the method Instant Message. This is an alternative method to e-mail for communicating between administrators.
Other instant message functionality
Click on the user that appears in the Sender column to send them a message.
Click on the link to a service record in the Message column to open that SR.
Click on the Delete link to delete that individual message.
Click on the Delete icon 
at the top of the popup window if you wish to clear the whole list.