The SysAid Knowledge Base allows you to build a central repository of information that's useful for administrators and end users in finding shared solutions to common problems.
Note that the end user Knowledge Base is called the FAQ.
For general instructions for using list pages in SysAid, please go here.
Finding a Knowledge Base article
To find the KB article you're looking for, you can:
When you've located the desired KB article, click on it to view it.
Creating, and modifying Knowledge Base articles
Click to create a new Knowledge Base article. Click on the row of an existing article to view it and edit it. For more information about creating and editing KB articles, please go here.
There are a number of actions you can perform using the actions list. To open the actions list, select one or more list entries using the tickboxes at the left end of each row. This opens the actions list:
Predefined list view
The Knowledge Base list includes the EndUser view. This predefined view controls the FAQ list available to end users from the End User Portal.
Import from community
SysAid allows you to download Knowledge Base articles written by other SysAiders by clicking . Make sure you take advantage of shared IT knowledge to help you better manage your own service desk!
Download a Knowledge Base article directly to your SysAid
Note that you must configure community settings under Preferences --> My Settings --> My Community Settings (tab) before you can use this functionality.