Integrate and Customize Your Help Desk with API and Advanced Customization

Each organization has its own unique set of demands and challenges and you may have very specific needs that require a system which is tailor-made to your IT processes. With API and advanced customization features, SysAid allows you to build any functionality you need, hook into SysAid, and easily integrate your help desk with your third-party applications!

• Integrate SysAid with your existing applications
• Build custom triggers to perform custom manipulation of forms and form data
• Create additional fields for your forms and customize the logic behind them
• Add your own validation rules
• … and much more!

Whether you’re writing a plug-in for an application or planning on extending the functionalities of your help desk, the possibilities of how you can implement SysAid with API and advanced customization are limitless!

Manage Your Cross-Platform Processes with SysAid API

SysAid’s application programming interface (API) allows you to integrate SysAid with any of your external applications that use standard WSDL. You can write your own codes to create, retrieve, update, and delete your SysAid entities such as:

• Service requests
• Users
• Hardware assets
• Software assets
• Companies
• Configuration items
• Tasks and projects

Additional entity-specific actions are also available such as resetting a password, adding an attachment, and sending an email.

Easily Extend the Functionalities of Your Help Desk

With SysAid API, the possibilities of how you can integrate SysAid with your other applications are virtually limitless. Extend the functionalities of your help desk to suit any and every demand!

For example, let’s say you are using an application you wrote yourself to manage your software license purchasing, but you also want to keep updated records of your software licenses in SysAid. With SysAid API, you can integrate your software management application with SysAid so that any updates you enter into your application will be entered into SysAid as well. Not only does this save you time and energy, but it also ensures that your records are always synchronized.

Advanced Customization for Your Unique Requirements

Not only can you have full control over the display of your lists and forms, SysAid allows you to set up advanced configurations to suit the specific demands of your organization.

• Add your own custom fields to various SysAid forms and customize the logic behind them – for example, data fields that can store numbers and not letters
• Create validation rules for your input, such as limiting an integer field to a maximum of 3 digits or whole numbers only
• Write codes for specific trigger events that can occur on load, before save, and after save. For example, when you open a service request, SysAid can retrieve the USD/EUR exchange rate from Google and automatically add it to your service request.
• Customize your own HTML throughout the application
• Create your own web forms for service request submission

The Result: IT management that meets any and every scenario in your organization!