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Each organization has its own unique set of demands and challenges and you may have very specific needs that require a system which is tailor-made to your IT processes. With API and advanced customization features, SysAid allows you to build any functionality you need, hook into SysAid, and easily integrate your help desk with your third-party applications!
Whether you’re writing a plug-in for an application or planning on extending the functionalities of your help desk, the possibilities of how you can implement SysAid with API and advanced customization are limitless!
SysAid’s application programming interface (API) allows you to integrate SysAid with any of your external applications that use standard WSDL. You can write your own codes to create, retrieve, update, and delete your SysAid entities such as:
Additional entity-specific actions are also available such as resetting a password, adding an attachment, and sending an email.
With SysAid API, the possibilities of how you can integrate SysAid with your other applications are virtually limitless. Extend the functionalities of your help desk to suit any and every demand!
For example, let’s say you are using an application you wrote yourself to manage your software license purchasing, but you also want to keep updated records of your software licenses in SysAid. With SysAid API, you can integrate your software management application with SysAid so that any updates you enter into your application will be entered into SysAid as well. Not only does this save you time and energy, but it also ensures that your records are always synchronized.
Not only can you have full control over the display of your lists and forms, SysAid allows you to set up advanced configurations to suit the specific demands of your organization.