Remote Control

SysAid’s built-in remote control capabilities allow administrators to give remote assistance to end users by connecting to their active sessions or to remotely access unattended computers.

Remote Control Methods

SysAid provides you with simple, no-configurations-necessary options for performing remote control sessions, supporting the following methods of remote control communication:

  • Peer-to-peer using an application based viewer
  • HTML5 using a browser-based viewer
    (including from your mobile devices!)

Supporting Operating Systems

Performing SysAid Remote Control sessions is possible to any remote machine that runs on one of the following Windows operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows Server 2008

Security and Privacy

Your security is SysAid’s top priority, so every remote session is supported by “single-click” mode technology. All remote control sessions are initiated by the SysAid Agent and you can configure the system so that only the end user can agree to remote access of their computer.

  • Built-in authentication methods protect against attacks
  • Encryption of all communications between the host and local connection
  • No open ports on the end user side required
  • All remote control sessions are logged in the asset activity log for auditing
  • Manage permissions of admins who can perform a remote control within SysAid

Start providing remote assistance today

Try SysAid Remote Control FREE

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Asset Management remote control
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