SysAid’s built-in remote control capabilities allow administrators to give remote assistance to end users by connecting to their active sessions or to remotely access unattended computers. Remote control is fully integrated throughout SysAid and is available from within your service records, asset records, chat sessions, online users, and the mobile apps.
SysAid provides you with simple, no-configurations-necessary options for performing remote control sessions, supporting the following methods of remote control communication:
Performing SysAid Remote Control sessions is possible to any remote machine that runs on one of the following Windows operating systems:
Your security is SysAid’s top priority, so every remote session is supported by “single-click” mode technology. All remote control sessions are initiated by the SysAid Agent and you can configure the system so that only the end user can agree to remote access of their computer.