> Bugs Fixed Release 7.0
Bugs Fixed Release 7.0
The following bugs were fixed in Release 7.0:
| Fix# | Bug Description | Module/Tool |
|---|---|---|
| 862 | Improvement in upgrade deployment tool (avoid duplicate software from being installed) | Administrative Tools |
| 1524 | Error message about problems with license for limit in number of assets not appears in GUI. | Agent |
| 2347 | Improvement in reporting inventory from clients (SysAid agent) | Agent |
| 4821 | Improve un-deploy process of SysAid agent | Agent |
| 4851 | In order to achieve better performance when user submit service request using hot-key, we decreased screen shot size while keeping image resolution and clearness | Agent |
| 4865 | Internal bug of SysAid agent caused remote control to stop working on client side in certain specific circumstances. | Agent |
| 4934 | Fix issue when hot key opened SysAid application on blank page | Agent |
| 4987 | Prevent duplicate tabs from opening when pressing hot key (if a tab is already open). | Agent |
| 5241 | Improve communication layer between SysAid agent and SysAid server. | Agent |
| 5334 | Change chat confirmation dialog on client side (SysAid agent) to come from translation file | Agent |
| 1378 | it was Impossible to run reports with Output Format=Java Applets | Analyzer |
| 4459 | Obelixhighest Reports - should go from least to most not opposite , When you got report name start with "Most...." you should have the most thing on the left descending to the right. | Analyzer |
| 4473 | Software Products report is not showing the asset details in oracle database | Analyzer |
| 4661 | Fixed some issues in the date format in the Requests per Period report | Analyzer |
| 4850 | When using a Derby database, the Activities Per Company report has a mangled description field | Analyzer |
| 5397 | Problem at description field inside Tasks-Projects-Activities-Overview report (is often covered up by the shading) | Analyzer |
| 5479 | Error while executing report Activities Per Company, when adding an activity of task with no project is attached | Analyzer |
| 4488 | Impossible to change chat icon from Chat Setting (In specific version). | chats |
| 4505 | Change default message displayed to customer when chat session has been terminated unexpectedly | chats |
| 4563 | Missing chat icon in "Change Your Settings" page under end user portal | chats |
| 4771 | Groups with only end users no longer show up in the group list when creating and modifying chat queues. | chats |
| 4812 | Option to chat with end user within service request fixed under Linux installations | chats |
| 4985 | Making SysAid chat available from other portals (using special script) could cause in some scenarios to javascript error on page. This issue has been fixed. | chats |
| 5024 | The following issues were fixed in chat module (and might be included within different FR):1.Allow ?line braking? (SHIFT+ENTER)2.Enable moving the cursor with the arrows (sides, up&down) in Firefox3. While typing a MSG, if another user in the chat (not the one you are typing to) typed an answered, the cursor is no longer in the typing box4. Add sound notification when any user sends a MSG ? New one or one that already in the chat for a while. 5. When open new SR from chat, open it as new SR Type - manually from chat | chats |
| 1502 | Firefox - In CI Form, Incidents tab: The icon of "Search by Id" is misplaced. | CMDB |
| 1503 | IE8- In CI Form, Incidents tab: The "Toggle All" & "Show All" button in the Iframe are misplaced. | CMDB |
| 1811 | CMDB: Printing selected records brings empty page. | CMDB |
| 3666 | CMDB - problem when viewing history if admin can view but not modify CMDB - java script error | CMDB |
| 4327 | filter ci type - shows first item always and not the chosen. | CMDB |
| 4403 | An admin that is limited to his company cannot create a new CI. | CMDB |
| 4500 | CI Sub types are locked for catalog items, SW products etc. | CMDB |
| 4521 | It is possible to make a duplicate CI Sub Type | CMDB |
| 4531 | CI Template - Java script error during creation of CI template with third level category. | CMDB |
| 5118 | CI Form - Changing the owner no longer resets the form. | CMDB |
| 1310 | Preferences>>My Settings>>My Community Settings. Incorrect font in error message. | Community |
| 4741 | Add support in RC confirmation dialog in multiple language as well. Message should be taken from translation file inside SysAid application | Deploy Tool |
| 1462 | When user submit the SR by mail, location field now updated. It was empty in this case in previous SysAid versions | End User Portal |
| 3215 | End user portal - The status filter shows all the statuses and not only the Incidents. | End User Portal |
| 3272 | Added back to main page link, after submitting service request from End User Portal | End User Portal |
| 4364 | The close service request option available to end users from the end user portal now displays correctly. | End User Portal |
| 4676 | Forgot password - password reset email is sent even if password wasn't successfully reset. | End User Portal |
| 4887 | Priority rules now work properly for service requests submitted from the End user portal new SR form. | End User Portal |
| 5296 | The priority rules don't work when submitting the SR from the end user portal while it works when submitting from the admin portal. | End User Portal |
| 5376 | When pressing the hot key, access to Self Service is now enabled for users not registered in SysAid | End User Portal |
| 1488 | Create notification with " in name, and the GUI crashed. | General |
| 1523 | Corrected an notification that you receive if you exceed you number of licensed administrators, end users, or assets. | General |
| 2733 | Fixed GUI issues present for some languages. | General |
| 3524 | Errors when trying to filter by name with apostrophe in the static filter at list page. | General |
| 3657 | Cannot create filters for categories that contain commas in the name. | General |
| 4386 | When creating 2 multiple statements and open the custom filter page, the page is corrupted. | General |
| 4495 | Security bug fix.Java Script injection using search field in Chat settings | General |
| 4578 | Unable to send Notification with user name with special characters.Internal error was thrown | General |
| 4600 | Fixed an issue with updating the database during an upgrade in SysAid On-Demand. | General |
| 5007 | Can't filter by third level category.Filter is empty. | General |
| 5029 | When activating vPro, the confirmation message now displays correctly. | General |
| 5151 | Attachments and links are now copied during duplicate SR | General |
| 5306 | Missing message about needing to restart Service after replacing license file. | General |
| 5485 | Pages that should not have frames (using iframe) are now displayed without the frame as they should be. | General |
| 861 | Service requests with a parent/child relationship that are monitored by a particular timer can now be closed normally. | Helpdesk module |
| 1535 | Firefox only - SR Form: GUI problems in Business Impact tab(missing space). | Helpdesk module |
| 2817 | When admin tried to edit manually dates in the activities -javascript error was received. Now user has the ability manually edit date fields in activities | Helpdesk module |
| 3381 | Non SysAid admin cannot duplicate SR | Helpdesk module |
| 3542 | On the General Details tab of a service request, an administrator is still able to click on the Create User button even though he/she is not designated as a "SysAid Administrator". | Helpdesk module |
| 3687 | Page corruption after editing SR which was added to KB using the add to knowledgebase button. | Helpdesk module |
| 3690 | When creating new SR, activities from previously canceled sr creation appeared | Helpdesk module |
| 4087 | When activity description included carriage returns, in the list view activities appeared with the html new line tag | Helpdesk module |
| 4251 | When changing asset in service request edit screen in the owner filter of the asset list the first value was 'Please select a filter value' instead of 'All ' | Helpdesk module |
| 4255 | Formatting of description field in SR disappeared after adding item to knowledgebase. | Helpdesk module |
| 4365 | When using the Service Desk list search and searching by date (using the ... button), no validation was done on the date fields. | Helpdesk module |
| 4385 | Filter SR list by Admin group.Result: empty combobox in filter. (Incorrect filter by Admin group). | Helpdesk module |
| 4394 | Status dropdown filter in Incidents list shows change & problem statuses | Helpdesk module |
| 4961 | Error in query when filter sr list by solution. | Helpdesk module |
| 5004 | In ITIL, when using MSSQL, if changing RFC should change incident's status, db error occurred. | Helpdesk module |
| 5111 | Dates in edit SR not presented correctly (European/American). | Helpdesk module |
| 5122 | When pressing "Open all messages" in sr the sort was bad | Helpdesk module |
| 5290 | Exception when - Edit of SR when Assign to = none. | Helpdesk module |
| 5527 | Fixed an issue with foreign language categories not displaying properly in the matrix view. | Helpdesk module |
| 4452 | Better support in network discovery module (under SysAid) for domain extraction and for logging. | Installation |
| 5403 | Mac agent is not getting the inventory of the machine when SSO+Ldap is configured | Installation |
| 5421 | IT Benchmarks - When you set filter, you must save twice | IT Benchmark |
| 4383 | GUI improvement under Login page | Login |
| 4476 | Enable translation of signUp.html (Enable end user to register themselves) | Login |
| 5092 | Fixed the following issue:When existing user hit F-11 the system identify his correctly (without domain).When he hit the second time when browser already open, the system identify him as domain/user. | Login |
| 4085 | When clicking on Manager Dashboard charts that support drilldown, the helpdesk list now displays the correct filters based upon what you've chosen for the chart. | Manager Portal |
| 4486 | problem in rescheduler "Activities By Administrator" report, you got it to email but without the pdf attachment. | Manager Portal |
| 5226 | Open Service Requests by Category Dashboard/chart is showing also closed tickets | Manager Portal |
| 1311 | Monitoring>>Workstation monitoring template>>open template - Print did not work. | Monitoring |
| 1533 | Monitor configuration GUI problems in FireFox. | Monitoring |
| 3136 | Add support of printing monitor configuration edit & monitor template edit with ALL it's data. Remove print option from monitor notification. | Monitoring |
| 4391 | In monitoring, if no error notification was defined, performance icons always stayed green, even if there was an error. | Monitoring |
| 4908 | When generating a service request from a monitoring notification, the admin group is not actually designated. | Monitoring |
| 5219 | Monitoring - exceptions sometimes appear in log. | Monitoring |
| 5231 | When the ping test is on external addresses, it works fine (ping returns "Request timed out") but when the ping test is on an internal address as the server is on it doesn't work (ping fails with the message "Reply from 10.1.10.36: Destination host unreachable", which seems to sysaid like a success). It is possible that the problem will only happen in Win Vista/2008/7. | Monitoring |
| 4962 | Ondemand - IE - impossible to login (iframe) - cookies problem. | Ondemand |
| 1065 | After each update, Custom text 1 overwrites Custom text 2 in edit end user and edit administrator forms. | Preferences |
| 1164 | AssetTypes page - Incorrect message appears after closing a popup message using the X button in the top right corner. | Preferences |
| 1359 | Impossible to update license file from Preference --> About after an incorrect license file was added | Preferences |
| 1393 | In preferences -> integration -> email tab, the menu is not attached to the top of the page if there are many entries. | Preferences |
| 1515 | Incorrect type - number instead name in Preferences>>User Management>> Groups>>FilterEnter filter for type and you will see number instead of name after saving filter. | Preferences |
| 1529 | FireFox - GUI problem with category in Routing screen | Preferences |
| 1530 | FireFox - GUI problems in LDAP screen. | Preferences |
| 1531 | Fix GUI problems on asset setting screen. | Preferences |
| 1581 | For specific affected languages, the confirmation message when uploading to the SysAid community has been fixed. | Preferences |
| 1772 | When customizing lists, you can no longer create two entries in the same list with the same name. | Preferences |
| 2432 | Fix GUI issues under download page | Preferences |
| 2443 | Error in GUI when reloading new HTML templates under Customize --> Appearance. | Preferences |
| 2911 | Escalation Rule Form - combobox fields do not have the more... feature. | Preferences |
| 2919 | Filter of users by Disabled does not work.The filter by disabled field is empty. | Preferences |
| 2920 | Under user management, impossible to filter user list by Expiration date. | Preferences |
| 2929 | Routing Rule Form - company combobox field does not have the more... feature. | Preferences |
| 2971 | Change/Problem Settings Page: combobox more... feature does not work. | Preferences |
| 3070 | Incorrect user permission - Modify CMDB does not act as expected if admin is a SysAid Administrator. | Preferences |
| 3545 | Filter + Print in Event log - all data printed.When filtering the event log doesn't bring any result in the query the print list for this filter brings all result and ignoring the filter. | Preferences |
| 3575 | Escalation Rule - Upon select category, the first sub category is selected automatically | Preferences |
| 3635 | Asset Types page - Return to default icon does not work. | Preferences |
| 3654 | In SysAid CSS, the up / down arrows are not displayed in Preferences > CSS Settings > Escalation Rules tab. | Preferences |
| 4291 | Fixed GUI issues in about page. | Preferences |
| 4323 | Fix javascript error after selecting "Enabled self service" and "Enable end user portal", under End User Portal setting page | Preferences |
| 4362 | Improve History button functionality for end users. | Preferences |
| 4388 | Asset types Icons does not return to default | Preferences |
| 4389 | File name of backup Derby DB is misspelled | Preferences |
| 4421 | F11 login when user's asset is determined by login makes an exception in log files. | Preferences |
| 4453 | End User Portal Urgency= Low-- impossible to restrict this urgency (by group, from customize list page) | Preferences |
| 4454 | Gui problem when opening cog wheel in chat setting page (under Preferences menu) | Preferences |
| 4457 | Tab order (between input fields) when adding end user inside SysAid is now changed to:user name, password, confirm password (In previous versions, when you pressed on tab the cursor lost focus from input fields) | Preferences |
| 4477 | When creating new automatic texts under chat setting -> chat queue, and you pressed on cancel the list of all previous automatic texts disappeared from screen (display bug only) | Preferences |
| 4550 | Error in query when trying to search Favorites, Group, Company or Chat with apostrophe. | Preferences |
| 4554 | Escalation cannot send notifications to multiple admins | Preferences |
| 4581 | Escalation - Notification on re-assign to other admin than the assigend admin does not work | Preferences |
| 4614 | Under user management, you can now properly edit foreign language group names. | Preferences |
| 4641 | In list of users in User Management, missing data about Date Input Style, Encoding, Time Zone, Language when when user was created from within service request. | Preferences |
| 4752 | Under Preferences --> End User Portal Setting: The Enable Self Service checkbox now functions properly. | Preferences |
| 4802 | Escalation List - The description field in the escalation list does not show "Active" status. | Preferences |
| 4896 | In "Due Dates" when trying to set a rule for ALL companies, the companies field is blank and the rule does not apply. | Preferences |
| 4917 | User groups with names in specific affected languages can now be deleted. | Preferences |
| 4918 | Categories in specific affected languages can now be deleted, and user groups with names in those languages can now be edited. | Preferences |
| 4949 | Corrected an issue where a specific admin was able to view service requests (that are assigned to an admin group he/she is a member of) in the list, but was not able to open the requests. -- This happened when the administrator's permissions were set to view/modify tickets assigned to admin and admin's groups. | Preferences |
| 5000 | When Sr is escalated by an escalation rule with an sms notification => An exception is created. | Preferences |
| 5083 | Out of office - the SR isn't assigned to the user defined on out of office. | Preferences |
| 5107 | When submitting service requests using web forms, if user email is not equal to username, new user is created. | Preferences |
| 5217 | Customized SNMP OID-s - exception when mapping to wrong data type. | Preferences |
| 5335 | Add support for required fields validation in webforms. | Preferences |
| 5337 | Java script error during add Customized Lists | Preferences |
| 5359 | The tab button now correctly moves between fields in the create user screens. | Preferences |
| 5433 | New created administrator / end user were created with wrong language and time zone.Fixed to create with the default account values | Preferences |
| 5529 | Oracle - impossible to add OID under Preferences --> Asset Settings. | Preferences |
| 2976 | Change/Problem Form: In sub tabs the more... feature does not work in "Urgency" field. | Service Desk |
| 2998 | When user tried to delete several sr's from list, he didn't get any notification about sr's that SysAid can't delete(because of permission or other issues). Now user get the message that notifies him that not all sr's he tried to deleted have been deleted | Service Desk |
| 3655 | Company filter in "select users" (change request user) screen does not work | Service Desk |
| 3922 | Incorrect title shown when printing SR. | Service Desk |
| 4185 | In SysAid On-Demand, attachments can now be seen from the action item view on the End User Portal. | Service Desk |
| 4396 | In action items of change or problem, in admin group field, 'more' function didn't work. | Service Desk |
| 4637 | Customized printouts now properly display activities. | Service Desk |
| 4940 | Filtering Change requests by assigned users has been improved. | Service Desk |
| 4986 | It was possible to save a change or problem template without an additional user even if the additional user field was marked as mandatory. | Service Desk |
| 5002 | When editing action item from end user portal, user was able to complete the action item without full required fields | Service Desk |
| 5003 | You can define mail with link to "Edit Action Item" in EU portal. It was impossible in previous version | Service Desk |
| 5233 | When adding a note on a subtab before the Change is saved (Still in "New" status) all the dependencies was be removed and all workflow tabs empty | Service Desk |
| 5457 | In SNMP device add report about the MAC address value. | SNMP |
| 4282 | IT Benchmark translation error ('Nno data' instead of 'No data'). | statistics |
| 1166 | page crashed in entering static filter in catalog page. | System / Inventory module |
| 1313 | Apply button is now clickable in asset details on any change (including changing the purchase cost field) | System / Inventory module |
| 1400 | Remove "Detach" button if asset not have owner. | System / Inventory module |
| 1536 | Can no longer add catalog item with duplicate number. | System / Inventory module |
| 1791 | When a new catalog item was created by the agent, the name and model of that catalog item show in the list page, but not in the item itself. | System / Inventory module |
| 2182 | Improve support in Unicode characters under asset details | System / Inventory module |
| 2334 | GUI problems on RC screen. | System / Inventory module |
| 2439 | Fixed java script error when selecting BIOS type as a visible field in asset details screen | System / Inventory module |
| 2461 | Under software product if you click on "Show Assets using this software" add additional fields in the list | System / Inventory module |
| 2778 | The remote control tool now offers improved support for Windows Vista 64 bit, Windows 7, and Windows Server 2008. | System / Inventory module |
| 2784 | Asset List - Cannot sort by 'purchase_cost' and 'agent_version'. | System / Inventory module |
| 2907 | Change date format of last access time of assets (to include AM/PM indication) | System / Inventory module |
| 3143 | You can now sort by the Info field in the network discovery event log. | System / Inventory module |
| 3170 | The choice DEFAULT was removed from the list of discovery services under Asset Management. | System / Inventory module |
| 3519 | Incorrect filter by Purchase Cost.(In Assets list page).Should be greater then... and text - not combo box. | System / Inventory module |
| 3560 | Added ability to search Assets via mac-address | System / Inventory module |
| 3870 | Improved performance under software product page | System / Inventory module |
| 3940 | IE - missing frame (My Network Assets). | System / Inventory module |
| 4048 | Fix GUI problem under asset details page. | System / Inventory module |
| 4174 | Under Network discovery page, window does not got focus on one of the input fields and you need to manually set it. | System / Inventory module |
| 4293 | The CI attachment field now displays properly on printouts of catalog items. | System / Inventory module |
| 4294 | Prevent from creating new catalog item with the same name as an existing item. | System / Inventory module |
| 4317 | Add validation on email address in supplier details page | System / Inventory module |
| 4381 | IE - Software product form: Show Assets using this software => Java script error | System / Inventory module |
| 4399 | Log of Network Discovery - Press on line Window does not got focus. double click cause java script error. | System / Inventory module |
| 4460 | Better support in limit to its company data only (admin permissions) | System / Inventory module |
| 4461 | In the Asset Form the company drop down is not sorted alphabetically. | System / Inventory module |
| 4487 | Change purchase cost of an asset to float type | System / Inventory module |
| 4503 | Empty company field when opening page from software product -> show assets using this software | System / Inventory module |
| 4506 | Can't send message (using the mail icon in the top right corner) from asset details page due to Javascript error. | System / Inventory module |
| 4534 | Print asset form now works correctly when CPU count is displayed as a visible field. | System / Inventory module |
| 4579 | Agent settings - when using a custom icon, the saved icon path is incorrect. | System / Inventory module |
| 4649 | On-Demand - Refresh not removing first discovery service. | System / Inventory module |
| 4773 | Import Assets from csv file: When importing assets from a CSV file, the custom int fields were not actually imported. | System / Inventory module |
| 4787 | Software Form - Press Select button next to "Install Names", the pop-up box only shows a partial list. | System / Inventory module |
| 4870 | When creating a Filter for Asset list, the "AND" and "OR" do not work correctly. When setting different variables for each statement, the same variable is used bys sysaid in the filtering. | System / Inventory module |
| 5201 | The table you see after clicking Show assets using this software now includes custom fields you've added. | System / Inventory module |
| 5361 | Static filters specifying an asset type now work correctly. | System / Inventory module |
| 1845 | Increase description field of task activities to the same value as service request activities - 4000 characters long | Tasks & Projects |
| 2640 | Brett larson, Error Assigning Scheduled Tasks, Admin Group is set to "None" regardless of the group you chose in the task/project 's notification | Tasks & Projects |
| 3980 | Task Form - Missing more... in combo box of Projects | Tasks & Projects |
| 4260 | When creating new task, any activities entered in a previously canceled task appeared | Tasks & Projects |
| 4472 | When duplicating a project, the users in the corresponding tasks are not duplicated, even though the tasks themselves are duplicated. | Tasks & Projects |
| 4555 | Duplicate project feature does not duplicate the atachments and Links of its tasks | Tasks & Projects |
| 5237 | Fix the following bug:On Tasks & Projects module, when assigning users with / in the username, impossible to define the user role and also the user can not be deleted. | Tasks & Projects |
The following bugs were fixed in Release 7.0.05
| Fix# | Bug Description | Module/Tool |
|---|---|---|
| 6040 | Fixed a remote control issue affecting Windows XP when trying to log off during the RC session. | Agent |
| 1555 | Remote control sessions to Windows Vista computers where there is no user logged in now work correctly. | Asset Management |
| 2080 | Corrected an issue with Single Sign On when using an IIS web server. | Asset Management |
| 4877 | SysAid now allows you to initiate a remote control session with a machine even if no user is logged in. | Asset Management |
| 5008 | Corrected an issue on the software products form where adding the Software ID field would not make it show on the page. | Asset Management |
| 5019 | Fixed an issue where the WinVNC listening port reverts back to 4228 upon exiting/launching the remote control tool. | Asset Management |
| 5425 | Fixed an Agent error related to monitoring virtual machines. | Asset Management |
| 5776 | Fixed an issue where users logged into terminal servers would not always receive broadcasts. | Asset Management |
| 5789 | Corrected an issue with the SysAid remote control service being terminated if a remote control session is closed immediately after being opened. | Asset Management |
| 5837 | In certain cases, saving a software product would result in a blank page. This has been corrected. | Asset Management |
| 5838 | Fixed a problem where the software products page would sometimes fail to load for users of IE8. | Asset Management |
| 5864 | Fixed an issue where the software list page on an asset is not being displayed correctly. | Asset Management |
| 5904 | Customizations made to form views sometimes would not be saved after restarting the SysAid Server service. | Asset Management |
| 5956 | Fixed a problem which prevented some Linux users from performing an SNMP scan. | Asset Management |
| 5999 | Fixed an issue affecting certain customers where the agents would not communicate with the server after upgrading to version 7. | Asset Management |
| 6006 | You can now redeploy the SysAid agent following an RC session without needing to uninstall the agent first. | Asset Management |
| 6008 | In the list of running Windows services, a description has been added to SysAidRCC Remote. | Asset Management |
| 6016 | You can now import the department field when importing assets from a .csv file. | Asset Management |
| 6017 | In certain unusual circumstances, asset information was not being imported correctly by the agent, resulting in a blank asset. This has been fixed. | Asset Management |
| 6019 | Fixed an issue when initiating an RC session using SSL. | Asset Management |
| 6026 | The SysAid agent now properly enables remote registry when undeploying the agent to allow for removal of the agent. | Asset Management |
| 6093 | Fixed an issue with language display when viewing a monitoring graph in certain languages. | Asset Management |
| 5757 | Made several small optimizations to the SysAid Calendar. | Calendar |
| 5906 | Fixed an issue involving the ability to save settings when using SysAid in specific languages. | Calendar |
| 6153 | Service request titles now appear in Outlook next to their due dates (requires Exchange integration). | Calendar |
| 4968 | Asset sub types are now importing correctly. | CMDB |
| 5778 | CI names in the CMDB relations graph are now displayed in their entirety. | CMDB |
| 5665 | Corrected an issue with the translation file where one particular item was not being updated correctly within the software. | Customization |
| 6061 | Corrected an issue where creating multiple triggers could prevent some of them from working. | Customization |
| 5036 | Fixed a screen width issue affecting the End-User Portal when using IE8. | End-User Portal |
| 5076 | Calculation of due dates from tickets submitted through the End-User Portal when there is a company based due date rule has been corrected. | End-User Portal |
| 5905 | If the activities field is added to the End-User Portal view, there is sometimes an error displaying the activity data after the screen is refreshed. | End-User Portal |
| 4690 | You can add additional fields to your database for SysAid entities: User and Company. In addition, you can add a validation process to each new field. | General |
| 5007 | Fixed an issue involving filtering by sub and third level categories using the query builder. | General |
| 6081 | A new URL has been defined for Mobile applications. | General |
| 6101 | Fixed an error during login when using SysAid in specific languages. | General |
| 6140 | Fixed several issues affecting the mobile interface when using IE7. | General |
| 6191 | Category fields now update properly on Blackberry. The change request user button is also now working correctly. | General |
| 1462 | E-mail integration now imports the end-user's location as defined under User Management (if the end-user has a location). | Helpdesk |
| 4546 | Improved the data validation for date fields to allow entering partial dates/times. | Helpdesk |
| 5526 | Fixed an issue where the Gantt chart on the helpdesk list sometimes could not be closed by using the "X" button. | Helpdesk |
| 5280 | Clicking on the "more..." button on large lists now correctly displays the full list every time. | Helpdesk |
| 5902 | Clicking the "Change item" or "Change user" buttons on the service request form no longer erases the end time for an entered (but not yet saved) activity. | Helpdesk |
| 5914 | Error messages about required fields left empty now appear each time you try and save the form and not just the first time. | Helpdesk |
| 5974 | Improved the performance of the helpdesk list when using the assigned to dropdown filter. | Helpdesk |
| 6058 | Fixed an error that prevented the matrix view from displaying correctly when using SysAid certain languages. | Helpdesk |
| 6096 | The database query used to load the helpdesk matrix has been optimized. | Helpdesk |
| 6108 | Fixed an issue affecting specific cases where you cannot click "yes" on the popup window asking if you would like to reassign a service request after closing it. | Helpdesk |
| 6144 | Direct links to knowledgebase items now correctly prompt users to log in so they can view the page. | Helpdesk |
| 6162 | The permission for remote control now affects all places from which you can begin a remote control session. | Helpdesk |
| 6213 | When creating a new service request as an administrator using IE8, you are no longer prompted to enter a request user when one is already selected. | Helpdesk |
| 4899 | Fixed a number of small bugs in the iPhone application. | Helpdesk App |
| 5948 | SSO and SSL now work properly with the iPhone app. | Helpdesk App |
| 5949 | iPhone login passwords now support special characters. | Helpdesk App |
| 5950 | There is now an error message if you enter an invalid URL while using the iPhone app. | Helpdesk App |
| 5955 | The iPhone login mechanism has been improved. | Helpdesk App |
| 5211 | Fixed a database error when that occurs in certain databases when upgrading to version 7 of SysAid. | Installation |
| 5756 | Fixed an issue related to enabling IT Benchmark when there is no active internet connection. | IT Benchmark |
| 5991 | Improved the accuracy of certain graphs. | IT Benchmark |
| 4622 | The process manager field is now empty in change and problem templates when there is no process manager assigned. | ITIL |
| 5012 | Fixed a display error that could occur if an action item assigned to an end user had a date field in it. | ITIL |
| 5638 | In the change and problem lists, the static filter now correctly shows "process manager" instead of "assigned to." | ITIL |
| 5823 | If list entries are limited to x entries before seeing the "more..." option and a service request is assigned to an admin not showing in the list, the admin name would not display properly. This has been fixed. | ITIL |
| 5830 | Corrected a permissions issue involving administrators seeing change request action items not assigned to them. | ITIL |
| 5843 | Fixed an issue involving incidents linked to changes or problems where the "close time" was not recorded on the incident after it was closed. | ITIL |
| 5844 | Fixed an issue with attaching CIs to changes and problems from the "links to other items" field. | ITIL |
| 5869 | Fixed a case where new tickets were being created multiple times when hitting save on the new SR form if CPU usage was at 100% and memory was overloaded. | ITIL |
| 5891 | In certain circumstances, a service request that's created an immediately closed would generate an error. This has been corrected. | ITIL |
| 4240 | For any dashboard chart that reports on a grouping of service requests, you can now click on parts of the chart to open a new window showing the helpdesk with a list of those service requests. | Manager Portal |
| 5193 | Two new SLA charts have been added to the Manager Dashboard. | Manager Portal |
| 5511 | Fixed an issue in Firefox involving tool tips for the top menu icons. | Manager Portal |
| 5512 | Fixed an issue where change/problem templates and quicklists were being counted as SRs when running reports. | Manager Portal |
| 5766 | Fixed an issue with the Detailed Closed/Active Requests per period report. | Manager Portal |
| 5996 | Fixed a display issue in the custom filter selection affecting certain languages. | Manager Portal |
| 6100 | Fixed a bug where it was possible to have duplicate companies in SysAid. | Manager Portal |
| 6109 | Fixed an issue preventing the scheduling of certain reports created by the Report Wizard. | Manager Portal |
| 5828 | An issue with displaying monitoring template names in certain languages has been fixed. | Monitoring |
| 5858 | Fixed an error when trying to open a monitoring notification whose name was written in particular languages. | Monitoring |
| 6001 | Fixed the toggle all button on the monitoring templates list page. | Monitoring |
| 6010 | Resolved an issue with the proper display of characters in certain languages. | Monitoring |
| 6035 | Monitoring now fully works with SSL enabled. | Monitoring |
| 6098 | Fixed a database issue affecting certain databases where certain tables were not created correctly. | Monitoring |
| 6113 | Fixed an issue that prevented assets from being removed from monitoring templates when using SysAid in certain languages. | Monitoring |
| 4897 | Sometimes the company field would not display correctly in due date rules if the rule was created for all companies. | Preferences |
| 5052 | Timers can now run on problems and changes. | Preferences |
| 5065 | The About page now correctly displays the SysAid edition. | Preferences |
| 5072 | You can correctly access Preferences --> Reminders --> Notifications even without the Task&Project module. | Preferences |
| 5271 | Fixed an issue that sometimes occurred when opening a group under User Management. | Preferences |
| 5777 | Corrected a display issue for admin groups in exports in a case where an admin is part of more than one group. | Preferences |
| 5783 | Changes to operating times are now displayed correctly in the event log. | Preferences |
| 5796 | Fixed an issue where it was not possible to add description templates to categories in certain foreign languages if using Firefox. | Preferences |
| 5855 | Fixed an issue affecting Firefox users where the up/down arrows on the escalation list page were not working. | Preferences |
| 5895 | Fixed an issue where in certain circumstances, the CC field on the message log in a service request was not being populated correctly by an incoming e-mail. | Preferences |
| 5896 | In particular cases, the contents of incoming e-mails were truncated. This has been corrected. | Preferences |
| 5898 | The query builder for escalations rules was not displaying all applicable fields. This has been fixed. | Preferences |
| 6000 | Fixed an internal encryption error. | Preferences |
| 6003 | Fixed an issue affecting some LDAP SSL connections. | Preferences |
| 6011 | The default mapped field for CPU vendor has been changed | Preferences |
| 6034 | Fixed a rare issue involving e-mail integration with SSL. | Preferences |
| 6094 | Fixed an issue where SMS notifications weren't being sent out by escalation rules. | Preferences |
| 6097 | Corrected an issue with operating times affecting due dates incorrectly in very specific circumstances. | Preferences |
| 6127 | Fixed an error that occurs when adding tabs in the service request form if date style in My Preferences is set to European. | Preferences |
| 6139 | Fixed an issue that could sometimes occur with e-mail integration when using Exchange 2007/2010. | Preferences |
| 6155 | You can now have more than one e-mail address using MAPI. | Preferences |
| 4509 | Specific non-English characters in the captions of charts within reports are now displayed correctly. | Reports & Analysis |
| 4561 | Fixed an error that could sometimes occur when running the asset details report. | Reports & Analysis |
| 5191 | There is new report to accompany the SLA/SLM module. | Reports & Analysis |
| 5342 | The images on the Analyzer page now display correctly when using the Linux version of SysAid. | Reports & Analysis |
| 5924 | Visual improvements were made to the change and problem forms. | Service Desk |
| 5534 | Made some small functional improvements to the SLA/SLM module. | SLA/SLM |
| 5926 | Service agreements can now be deleted. | SLA/SLM |
| 6107 | Agreements now correctly attach to service requests where the request user is assigned to a specific agreement. | SLA/SLM |
| 6130 | You can no longer have negative grades for measurements. | SLA/SLM |
| 5927 | SysAid On-Demand now supports the SysAid API. | SysAid API |
| 6190 | SysAid API can now be used to send e-mails. | SysAid API |
| 5051 | Initiating a chat with a client now works properly when the SysAid server is installed on a Linux machine. | SysAid Chat |
| 5827 | Fixed an authentication issue for external users accessing chat through a website link if single sign-on is enabled. | SysAid Chat |
| 3594 | You can now add users to a new task without needing to save it first. | Tasks & Projects |
| 6015 | Fixed a validation issue for activities where end time is a few seconds after start time and an error is reported. | Tasks & Projects |
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