SysAid Release 6.0

The following bugs were fixed in Release 6.0:

Fix#	Bug Description
167	When deleting a company or admin group, the group and company references are removed from the users.
526	When exporting long files to CSV files, the maximum length of the field is now adapted to the maximum field length in Excel. This can be controlled with a parameter.
549	When importing assets, the default import time zone settings are used.
746	The time calculations have been corrected in the case of reopening service requests.
886	When opening a service request from the Helpdesk tab from within an asset, the asset details are populated.
1006	Throughout SysAid, the formatting of the service request number has been standardized.
1136	You can now add additional rows to the expression builder without losing the current line.
1144	In Firefox, the search between dates in the Helpdesk list now functions properly.
1392	Before uploading a license file, there is a validation process to prevent the uploading of corrupted license files.
1404	The validation of the Start Time/End Time fields in the Activities tab has been corrected.
1429	There is a correction in the Software Product Report to include the computer name in the output to Excel.
1660	Due date rules now work properly when a service request is opened from a notification.
1908	Administrators that are limited in their company data only will not see other companies in the dropdown lists.
2252	In the phone call screen, the asset list is properly populated in all cases.
2278	There is better support for user names that contain only numbers without characters.
2297	There are GUI fixes related to Knowledgebase screens when using Firefox.
2352	Under Asset Management, the user is displayed properly in all character sets.
2611	When an administrator submits a service request, the admin doesn't receive a text message regarding the service request.
2625	The time display (HH:MM) has been removed from the date fields within Asset Management.
2709	The N/A asset has from the asset list has been removed when selecting an asset from a service request
2728	The Subcategory Filer now works properly in the Categories section of most service request reports.
2780	Under Email Integration settings, the Content Type setting now accepts both uppercase and lowercase entries.
2783	When updating the status caption (text), the settings throughout SysAid are updated accordingly.
2807	CI relation and CI relation graphs have been added to catalog items and software products.
2818	The default order of the event log has been changed to descending order.
2847	The values in the company dropdown lists in the Helpdesk are now sorted alphabetically.
2904	You can now change a user when entering a new task activity.
2951	Maximum activity length has been increased to support longer periods of activities.
2956	When creating a new linked item, the popup window is now enlarged.
2960	The date in the Gantt title is displayed properly in all cases.
2964	There are general corrections to better support users with \ in their user names.
2977	An error when printing service request action items has been fixed.
2996	In the Gantt view, the date in the title is now displayed properly.
3042	A specific error related to Macintosh agents reporting back to SysAid has been resolved.
3062	When adding a new task from within a project, the project field is populated with the current project.
3077	There is a GUI correction in the service request form related to the border for related links.
3089	Added filters provide better support for Problems and Changes in reports.
3107	There are corrections in the GUI display of the Select Users window.
3109	Issues have been resolved when printing service requests from the End-User Portal when the end-user name contains \n, \b, and other such characters.
3112	Gantt charts from the Helpdesk list are now available for all license types.
3142	In SNMP discovery, if the IP of the device is updated, then the IP of the asset updates as well.
3149	SNMP discovered asset types that are updated manually will not be overwritten by the discovery service.
3219	Chrome now properly displays the Thank You page that appears after a service request is submitted via the End-User Portal web forms.
3243	In Customized Notifications, if the Urgency field is empty, it will not display $Urgency text.
3259	You can now add notes after you change the service request status to closed.
3261	Problems in the Knowledgebase have been solved when category texts contain special characters.
3263	When purging an asset, the related monitoring configurations are removed as well.
3265	The popup window the event log now opens properly in Internet Explorer 7.
3273	Only SysAid administrators have access to uploading license files.
3275	An error in the log during customized printouts has been resolved.
3286	You can now sort the list of install names from within the software product.
3302	When creating a new tab, $Assigned_to appears as a default page name instead of "New."
3313	There is now a validation process when entering the "Imported Asset to CI Settings" page.
3314	When converting an end-user to an administrator, the default permission related to the SysAid administrator is unchecked.
3339	A duplicate service request icon now appears in all permission cases.
3368	Leading space in company name when importing from LDAP are now suppressed.
3374	In CMDB, the CI graph tab appears properly when designing forms.
3377	In the ITIL Package, Custom lists in the sub tabs function properly.
3378	When changing the CI attachment, the focus stays in the current sub-tab.
3379	When opening the End-User Portal via the F11 hotkey, the screenshot and asset are attached properly in all login settings under the End-User Portal settings.
3391	You can now detach a manager from a project.
3396	You can now smoothly switch between views in the helpdesk that don't have the same filter options.
3472	There is a GUI correction in the menu of the asset management pages.
3504	An issue related to MSSQL and filters in the lists has been resolved.
3505	The notification text to end-users that submitted service requests from the End-User Portal has been corrected.
3515	In Reports, filters have been added to the titles of the reports.
3521	The Purchase Cost field in Asset Management has been converted from integer to float.
3530	You can search more easily for users with ' in their name.
3552	The CC field in messages contains the user names and not the emails.
3554	There is better support for opening attachments in Safari and Chrome.
3559	When LDAP integration is defined and a username is defined with a domain or username, a user will not be created atomically if the user logs in with the username only.
3561	The "Create User" button has been removed for administrators who aren't SysAid administrators.
3563	The source field in the service request is now properly populated and maintained.
3595	The location and company fields no appear properly in the service request form in "View Only" mode.
3597	The proper message is displayed when you don't have inventory permissions and you try to access the monitoring information of an asset.
3612	You can now add notes to the service request in all instances.
3617	Attachments open properly without permission errors in all cases.
3624	An issue related to the Quicklist field disappearing from the available fields in the Custom Design form screen has been resolved.
3641	The popup window that prompts you to add the service request to the Knowledgebase pops up only once.
3653	In the CMDB, the CI customize list filter works properly.
3664	When closing a service request that is not assigned to you, the popup window that asks whether you want to assign the service request to yourself works properly when the user does not appear in the dropdown list of values that have been limited.
3691	A CMDB import error in MSSQL has been resolved.
3593	In additional dropdown lists containing more values than defined under appearance, the "More..." option appears.
3702	You can now submit a service request from the End-User Portal with the keyboard without needing to use the mouse.
3709	After saving action item attributes, the action items and rescanned and updated.
3714	When opening new service requests in the Activities list, "messages" and other fields remain empty.
3717	LDAP disabled users don't appear in the "Select Users" window.
3718	Categories containing " function properly.
3722	In SSO setup, manual users can now log in.
3740	In the ITIL Package, auto-complete action items function properly.
3760	In the Expression Builder, only administrators appear under the "assigned to" field.
3770	Log-in works properly with SSO and web forms.
3782	A Java script error when deleting sub-categories has been resolved.
3783	When removing categories and reassigning the service request to a different category, the category being removed doesn't appear in the list.
3792	Default values in Customize Forms will first be taken from visible tabs before "none visible" tabs.
3794	In the ITIL Package, administrators that don't have permissions to modify service requests can participate in the process.
3799	Only administrators with remote control permission can perform remote sessions.
3805	An error in the Service Quality report has been corrected.
3807	The "send message" action now appears in service requests opened via notifications.
3814	When adding notes in a phone call screen, a Java script error has been corrected.
3819	In the news items, the date formatting is displayed according to the user's preferences.
3829	When replying to a message that has a CC, the CC is properly copied to the new message.
3832	In the CMDB, when creating a relation between 2 CI's, the destination CI list appears properly.
3854	The default mapping under SNMP OID's has been corrected.
3882	There is a correction of a Java script error that sometimes occurred when adding Knowledgebase items.
3885	When ITIL templates are created or modified, no notification is sent.
3897	SSO and IE 8 are now supported properly by Windows 7.
3911	When a submitting a new service request, the request user field is now "none" by default.
3920	Popup messages now appear in the middle of the screen and are always visible.
3946	Long text fields are displayed properly in "View Only" mode.
3952	IE7 now support Java applet reports.
3971	You can now add all fields to export lists, even when there are many fields in the list.
3988	When creating a group of end-users, only end-users appear in the selection list.
4006	There is a correction of the Linux Agent on ESX servers.
4052	Under Task notification, "send once" will not add a history record to the tasks.
4084	SysAid now does not perform a screen refresh from the Design Dashboard page.
4089	When printing from a Service Desk list, the service request type appears properly.
4092	When creating a Knowledgebase item from a service request, the formatting of the solution is preserved in the Knowledgebase item.
4099	A Java script error in the Project List Tool Tip was corrected.
4100	In the End-User Portal, under the status dropdown list, only incident-related statuses are shown.
4143	Under Priority of the Helpdesk Settings under Preferences, the asset fields is properly populated.
4155	You can now launch the backup in Derby database when the scheduled option is disabled.
4158	Customizing End-User Portal HTML now supports additional character sets.
4159	Issues related to case insensitive log-in setting when resetting passwords have been resolved.
4161	Java script errors in IE8 have been fixed.
4195	The End-User Portal now functions properly when embedding the iFrame in an external website with no frame parameter and using Quicklists.
4262	The mobile portal contains incidents only.
4312	Errors that appeared in the log when using ITIL and Oracle have been fixed.
4361	When exporting from the Helpdesk list to CSV, the Alert field appears properly.

View a presentation of major new features

Download SysAid 6.0:

Download an update for Windows
Download an update for Linux

Please Note: The upgrade is not possible if you are using Firebird Database. For more information, please visit our Derby Migration page. Note that SysAid Release 5.1 or higher is needed in order to upgrade to Release 6.0.